Warning: Fake Aw Batteries

Gizmo said:

Aws are R80 while stock lasts

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Do hope they are well marked as fakes. Selling fakes as originals knowingly could have serious consequences.

We'll done @Cape vaping supplies on the way that you have resolved this issue with your customers, really admirable. I also feel let down that the rest of us (that have bought from Vape King) have not been extended a similar offer to correct the issue and that the fAw's are still up for sale (without stating that it is not the genuine article). The authenticity of this product is definitely questionable and has put a damper on my vaping pleasure, not on if I have paid the full price for what I believed to be a quality product. I would really like to see this issue resolved.


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And what is sad, we do not get updates.. They (Vapeking ) are selling it cheaply now without any warning - fire sale they call it... But what gets me down is that senior members of this forum keeps quiet about this - not wanting to rock the boat.... I bought two and won't use it..

I understand your issues and we are willing to offer the same special as CVS

Derek said:

And what is sad, we do not get updates.. They (Vapeking ) are selling it cheaply now without any warning - fire sale they call it... But what gets me down is that senior members of this forum keeps quiet about this - not wanting to rock the boat.... I bought two and won't use it..

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If you regard me as a senior member, see fourth post above this one, agreed with by several senior members.

As for the Efest batteries that have arrived in SA today. We should have them tomorrow.

I am sure you know what I mean... I've seen how many bought it, @Mathee

That is great news @Gizmo, much appreciated. I'm sure the rest of the peeps will also be delighted about this news.


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Derek said:

And what is sad, we do not get updates.. They (Vapeking ) are selling it cheaply now without any warning - fire sale they call it... But what gets me down is that senior members of this forum keeps quiet about this - not wanting to rock the boat.... I bought two and won't use it..

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Derek it is not a case of not wanting to rock the boat. It is about it not being the place of any member on this forum to tell someone else how to conduct their own affairs - it is literally not our business to do so. I know each one of us has our own opinion about the handling of this, and both retailers in question are obviously aware of the public opinion regarding this issue, simply based on all of the comments in this thread and the ratings given to those posts.

I agree with you that things could have been communicated in a more expedient fashion, but there are lessons here for all the retailers and consumers.

Well said @devdev

We all learn.

@Gizmo, that is great news that you intend doing a similar offer to CVS.

That way we will all hopefully end up with the correct batteries and be satisfied.

devdev said:

Derek it is not a case of not wanting to rock the boat. It is about it not being the place of any member on this forum to tell someone else how to conduct their own affairs - it is literally not our business to do so. I know each one of us has our own opinion about the handling of this, and both retailers in question are obviously aware of the public opinion regarding this issue, simply based on all of the comments in this thread and the ratings given to those posts.

I agree with you that things could have been communicated in a more expedient fashion, but there are lessons here for all the retailers and consumers.

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I disagree, it's a public forum and we are allowed to air out grievances. When a vendor is dishonest it's up to its too warn others.
Derek pointed out thats it's up to vendors to research that the products offered are original unless stated. Why should we as the consumer suffer for their faults.
Cvs offered those who bought the fake AW's cost on efests batteries immediately but vapeking waited until somebody complained before making an offer.
And selling fake batteries without warning consumers and calling it a fire sale is downright irresponsible and despicable.
Just because Gizmo is the forum founder does not mean that he above criticism.

fred1sa said:

I disagree, it's a public forum and we are allowed to air out grievances. When a vendor is dishonest it's up to its too warn others.
Derek pointed out thats it's up to vendors to research that the products offered are original unless stated. Why should we as the consumer suffer for their faults.
Cvs offered those who bought the fake AW's cost on efests batteries immediately but vapeking waited until somebody complained before making an offer.
And selling fake batteries without warning consumers and calling it a fire sale is downright irresponsible and despicable.
Just because Gizmo is the forum founder does not mean that he above criticism.

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If you read @devdev's post you will see that what you say and what he says is actually exactly the same. We all warned and aired our grievances, but that is as far as we can go on a public forum. After that it is up to the vendor to conduct his affairs as he sees fit, even if not to our satisfaction.

Matthee said:

If you read @devdev's post you will see that what you say and what he says is actually exactly the same. We all warned and aired our grievances, but that is as far as we can go on a public forum. After that it is up to the vendor to conduct his affairs as he sees fit, even if not to our satisfaction.

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Thanks @Matthee. Just wanted to add my view as well. Keeping quiet only shows that you are satisfied with the level of service.

Everybody I think we all vented our frustrations enough on this issue. IMO I don't think the resellers purposely bought the fakes to sell it off to us as the real thing (I want to believe). I think it is more a case of lack of product research and/or product ignorance by the various local vendors. We all learned a lesson here, vendors included, though an expensive one for some of us; First research the products you want to buy yourself, and if in any doubt, confront the vendor/s on the authenticity of the specific product and get that in writing. Maybe I'm just writing this to myself, but in this instance for now, I will give the local vendor/s involved, the benefit of the doubt. I don't think "level of service" per se is/was an issue here, but rather "trust", "confidence" and/or "care" - Trust can be broken in a second, but takes years to build, if at all possible. I very much doubt that we will see something similar happening again.

My trust has been restored for VapeMob! Sent them the following email this morning:

"Just to let you know I opened your package to take those batteries with me on an overseas trip. They are actually 18500s, which I should not use in my Reo Mini. On top of that, they are fake AW batteries.".

And VapeMob's reply a little later:

"I do apologise for any inconvenience caused and will gladly refund you if you would like or send you alternative batteries at no cost. I will be picking this up with our supplier and resolve the issue you mentioned.

We have the following batteries available to us later this week. They are available in both Flat top and Button top. I have loaded a 20% discount to your account as compensation for the inconvenience caused by our mistake

Please use the coupon code: ...... on any purchase and it will entitle you to 20% off your entire cart.

So in short, let me know if you'd like us to send you any of the efest batteries below as replacement at no cost, and please make use of the discount .

For sure now my vendor of choice going forward.

Matthee said:

My trust has been restored for VapeMob! Sent them the following email this morning:

"Just to let you know I opened your package to take those batteries with me on an overseas trip. They are actually 18500s, which I should not use in my Reo Mini. On top of that, they are fake AW batteries.".

And VapeMob's reply a little later:

"I do apologise for any inconvenience caused and will gladly refund you if you would like or send you alternative batteries at no cost. I will be picking this up with our supplier and resolve the issue you mentioned.

We have the following batteries available to us later this week. They are available in both Flat top and Button top. I have loaded a 20% discount to your account as compensation for the inconvenience caused by our mistake

Please use the coupon code: ...... on any purchase and it will entitle you to 20% off your entire cart.

So in short, let me know if you'd like us to send you any of the efest batteries below as replacement at no cost, and please make use of the discount .

For sure now my vendor of choice going forward.

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That is so awesome @Matthee ! Great customer service!
P.S. you left out the coupon code....

At least something positive is coming out of all this uncomfortable stuff!

Matthee said:

My trust has been restored for VapeMob! Sent them the following email this morning:

"Just to let you know I opened your package to take those batteries with me on an overseas trip. They are actually 18500s, which I should not use in my Reo Mini. On top of that, they are fake AW batteries.".

And VapeMob's reply a little later:

"I do apologise for any inconvenience caused and will gladly refund you if you would like or send you alternative batteries at no cost. I will be picking this up with our supplier and resolve the issue you mentioned.

We have the following batteries available to us later this week. They are available in both Flat top and Button top. I have loaded a 20% discount to your account as compensation for the inconvenience caused by our mistake

Please use the coupon code: ...... on any purchase and it will entitle you to 20% off your entire cart.

So in short, let me know if you'd like us to send you any of the efest batteries below as replacement at no cost, and please make use of the discount .

For sure now my vendor of choice going forward.

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I must get hold of them too - I bought 5 recently.

Matthee said:

My trust has been restored for VapeMob! Sent them the following email this morning:

"Just to let you know I opened your package to take those batteries with me on an overseas trip. They are actually 18500s, which I should not use in my Reo Mini. On top of that, they are fake AW batteries.".

And VapeMob's reply a little later:

"I do apologise for any inconvenience caused and will gladly refund you if you would like or send you alternative batteries at no cost. I will be picking this up with our supplier and resolve the issue you mentioned.

We have the following batteries available to us later this week. They are available in both Flat top and Button top. I have loaded a 20% discount to your account as compensation for the inconvenience caused by our mistake

Please use the coupon code: ...... on any purchase and it will entitle you to 20% off your entire cart.

So in short, let me know if you'd like us to send you any of the efest batteries below as replacement at no cost, and please make use of the discount .

For sure now my vendor of choice going forward.

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Thanks for sharing @Matthee.

Okay the batteries should be in stock tomorrow, for those of you to whom purchased a AW are eligible for the efest 18650 and 18350 at the following prices which is actually below cost:

18650 - R85.00
18350 - R75.00

What I need from you is a PM with your order number that you purchased them..

Thank you,

I hope this will help you guys out and we at Vape King promise to never allow fake batteries into our store again.

Regards,

Warren

Fantastic stuff guys. As long as we all learn from this we are making progress

Just for the record .. the AW batteries sold by Vapeking perform flawlessly imo. If anyone wants me to .. err .. safely dispose .. of theirs please let me know

I am still using mine . So far so good .

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You all lost track; it wasn't about good or bad, but about "original vs fake"

I sent Gizmo an email with my order number, but he hasn't answered me. Does your offer still stand about the authentic batteries Gizmo? I sent you and email more than a week ago.