Hi @Annzybanazy
Im really sorry to hear this review. I can assure you that this is not the way we conduct our business.
I was in the front of house for 90% of the day yesterday and I do not recall an incident of this nature taking place. I am not arguing that it never did so please dont take it...
@Hardtail1969 I can completely understand your frustration.
We did have some teething issues getting the R500.00 Free Shipping to pull through to all regions and I did thank you for the error on our system. This was rectified and sorted promptly :)
Free Shipping has only ever applied to...
Hi @M5000
We have been having some issues with our mails for web enquiries and responses to web enquiries
Please drop me a mail directly on info@vapecartel.co.za or PM me here and we will get you sorted :)
KD
I can get you the sleeve if you really want it. It won't be a stock item but can definitely bring a special order in for you @Aneego :)
Regarding the iCare bashing. I have to agree with @Christos and share his sentiments. I am currently in the US using one and its been a soldier. Yes it does...
@ddk1979
Please could you PM me or email me what has happened so that I can investigate this and rectify with all you guys
Tagging @capetocuba here too :)
@KZOR I do believe that we do carry the variety as some other stores, if not even more.
We ensure that we cater for every single segment of the market. We have got without a doubt one of the biggest stock holding in SA
We do not get shipments as frequently as other stores yes, but this allows...
Thank you!!!
But in an ever evolving industry, we need to too!
We are working on something epic for everyone :) Trust me the customer experience we are putting in place will be NEXT LEVEL!!! :D
Please bring your mate to Vape Cartel :) We love helping out noobies and will take the time to answer all of his questions. We have staff who have been vaping for a couple years as well as a couple months. If it will make him feel easier, he can chat to Chad the the Meyersdal Store. He is our...
As a vendor I can only thank every one for this thread.
We ave already put processes in place to improve the experience of shopping with Vape Cartel :) We have also taken everything mentioned here in to account and we will build even further on the plans currently in place
Hi @oldtimerZA
I am really sorry about this unfortunate event. This juice flys off our shelves and this is the third batch we have received. These do not last more than 8-10 weeks before they are sold out and replaced. We have a strict FIFO (First In First Out) system in place to prevent...
@M5000 Thank you for the positive message :)
For the site, we honestly needed a revamp. There are so many other stores out there that blatantly copied the site and we needed to set ourselves apart. We are aware that some of the awesome functionality has been lost on the new site, but I can...