Why does HE have to contact YOU? You have his details and previous correspondence, don't be goddam lazy, pick up the phone, call your customer and make this right.
Given the (lack of) quality of workmanship, I would dispute any claims of "liquid got into the mod"
Unless SV is using a suitably qualified technician (with proof of qualifications/competency), they're obliged to replace the mod given the absolute cluster**** on display here.
I'd love to hear the mental gymanstics that justify returning a mod, broken or not, in that condition back to the owner, AND making them pay the courier fees.
Please, educate us how you arrived at this sterling conclusion. OP received no comms before this thread was posted, but magically receives multiple responses once this thread is active.
must be all that mudslinging eh? not poor customer service?
Kwality Kustomer Service right there
On a more serious note, are the "tech guys" the various vendors use for repairs qualified in any way? Or just chumps with chinatown screwdrivers?
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I could go dig up history on the issues people had with the OG DNA200 Reuleaux's just after their release, but yeah... hearing how an out the box chip failure was blamed on "juice got into the mod" made me realize just how reluctant vendors are to stand behind the products they sell. It is what...