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Hi, Does anyone have a non-functioning Snowwolf 218W that they want to get rid of? I need the lid for the battery compartment, as the pin broke off mine. I will pay transport. Regards, Leon

@Sir Vape has graciously agreed to supply me a voucher to be used towards the purchase of the new mod, notwithstanding the juice damage, but because of the physical damage done by their technician. Kudos to them! Thanks Hugo and Craig.

It was the teaboy...in the kitchen...with a teaspoon;)

@BigGuy , your tech guy is a bit ham-fisted, isn't he? There wasn't a single scratch on that screen, now look at it. Seriously...?!

Of course not! My gripe was not with replacing the mod, it was the lack of feedback which upset me. Read my original post!

Were those phones 3 weeks old?

@Sir Vape , please understand my frustration at having a mod fail after 3 weeks of use. I bought this Smok as I really believed it was one of the best on the market. And yes, research showed that it had a problem with the adjustment buttons, which is why I (awkwardly) vaped with those buttons...

I saw the same thing with one of my friends - his mod died and it was replaced by the vendor, with no quibble. He did not even had to send the broken mod back. I can supply more details as soon as available (from my friend, he's gone fishing:)) I was hoping for the same kind of response from SV...

Definition of Slander: the action or crime of making a false spoken statement damaging to a person's reputation. I stuck to the facts...enough said

Yeah I will. I did receive some pics from @Sir Vape showing the offending button. And it also shows that the paintwork is badly messed up around the display...This was caused by the tech guy dismantling the mod. And now I am expected to pay the courier charges for the return:mad:

Yup, I agree with you...

ELiquid Conductivity is in the MegaOhms range. The juice on the button cannot possibly destroy it by shorting!

Nah, being an electronics hobbyist I will replace it myself. Sir Vape will not be getting my custom again.

We can compare quality of service received. Just saying

I take good care of my mods. I have a cuboid which was bought 3 years ago, and it is still going strong. I took particular care with the Smok by vaping with the adjustment buttons pointing upwards and away from the tank, as I had read of the problems with that button. Any juice leakage was...

Yes @BigGuy , I have been informed by Ettiene that basically I am to blame as I allowed juice to leak into the mod. So no warranty, no repair, I have lost the money I paid for it. Check this reply from Vape Cartel, @KieranD, when a customer returned a Smok after 2 months: For most that cannot...

Hi @BigGuy , you do realise that tomorrow will be 2 weeks since you mod was delivered to you?

Smok GX350

Since posting this thread I suddenly received a reply in my email! Turns out that Sir Vape cannot repair the mod, which begs the question, 'What happened to the manufacturers' 6 month warranty?' Why can the mod not be replaced under that warranty? IT is a Smok GX350, btw.

I bought a mod from @Sir Vape during December. It started acting up 3 weeks later, and I was told to return it for diagnosis. Upon inquiry a week after they received the mod, I was told that it was being checked out by the tech guy. Since then they (Craig) are not responding to my emails or...