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Vape King has offered me a 40% discount on the purchase of a replacement mod. I then ordered a Wismec Presa TC 100W Box Mod as a replacement and received it this morning. I think the 40% discount was a reasonable compromise and has re-enforced my confidence in Vape King as my preferred vendor...

@Gizmo Thank you for your reply. I look forward to the resolution.

This is what it looked like when I received it back, after no communication/explanation whatsoever. I cannot accept, no communication and no explanation after I made every effort to be as courteous, communicative and clear as possible.

Here is what it looked like before I sent it on 22 Feb 2017. Please note that the paint kept peeling off. Just the trigger came loose on 1 end, and not bent (see photos). There is a scratch on the base (see photo). The device still works.

This is what it looked like out of the box on 30 Dec 2016. Please note the peeling paint. I didn't bother with that as it wasn't a deal-breaker for me.

I bought a Tesla Three 150W 5000MAH kit and returned it within warranty (The trigger seemed to have come loose inside the mod). I sent it via courier and also sent an email with the tracking details as well as a description of the problem. I called a few days later to ensure that it was received...