A Tad Disappointed With Downtown Vapoury...

[ace_d_house_cat]

Hey guys,

I must make known my dissatisfaction with Downtown Vapoury, below is the story as to why;

On Friday DV had advertised a few specials, and (having supported them a few times before) never had an issue with their service so I decided to purchase an item from them (VV Pulse 80w mod). The below screenshot was taken about an hour after I'd made my purchase.

Excited about my new mod (that should be in the post) I attended VapeCon on Saturday, purchasing a new RDA as well as batteries (20700 - none of my other mods use this size BTW) and accessories for it.

At midday on Sunday, whilst attending a family function I get a call from DV stating that "someone uploaded the incorrect product and they cannot fulfil the order". After trying to figure out an alternative (to no avail) and a few phone calls later we'd mutually decided that I'd be refunded (albeit I was left a bit disappointed in the way things turned out).

I'd been checking my bank statements daily and the refund had not been processed. I finally called DV yesterday and was met with a "we're very busy and the owner is not in", etc. and "we'll let you know shortly".

I've ordered quite a bit from quite a few vendors before, never before did I have to bear the consequences of the vendor's mistake (not honouring their sale and the fact that I've bought additional hardware that's rendered pointless) and had such a poor experience.

It's now Thursday and there's still no sign of a refund. What am I to do?

 

[KarlDP]

Also ordered online from @Downtown Vapoury before without any issues. Hope they can sort you out quick as the refund should've been done long time ago.

I must say that it happened to me twice now in the past month or two where i ordered from online stores, only to be phoned to say there was a mistake on their website and the item is no longer in stock that i ordered and payed.

 

[Jengz]

I had almost the exact issue with them, was promised a discount code but to date I have not received one. I never posted about it as I was over it but actually should have done so for the benefit of the community

 

[Silver]

@Downtown Vapoury , please have a look at this thread and make contact with @ace_d_house_cat to remedy the situation

@ace_d_house_cat , thanks for letting us all know about your experience - please keep us in the loop

 

[ace_d_house_cat]

Update;
I've been informed (via SMS) that the refund has been processed; I've requested proof of payment (for record purposes). DV mentioned that they'll send it through shortly.

Almost 24 hours later, still no payment or proof of.

 

[Downtown Vapoury]

Update;
I've been informed (via SMS) that the refund has been processed; I've requested proof of payment (for record purposes). DV mentioned that they'll send it through shortly.

Almost 24 hours later, still no payment or proof of.

Good day
Trust that you are well.

Sorry about your experience bud.I do apologise.

Your payment was processed yesterday and should clear by today hopefully, considering you are with an alternate bank.I would appreciate if you emailed me directly at our email addresses as this would've made this process much easier.Whatsapp is not a good option.Send me your email address and i will get accounts to send you your Proof of payment.

We have moved over to Shopify in the past month and have been implementing stock integration which is not an easy task and we do have humans working for us.Out of the thousands of products our staff have worked tirelessly to populate ,they have erred in adding a device incorrectly and a device which is out of stock.I do apologise for that.

Should you wish to contact me directly you can call on 082 893 0729 or email info@downtownvapoury.co.za or info@vapepulse.co.za.
@ace_d_house_cat
@Silver

If there is anything else i can do let me know .

Thanks
Ridwaan
DTV

 

[Downtown Vapoury]

I had almost the exact issue with them, was promised a discount code but to date I have not received one. I never posted about it as I was over it but actually should have done so for the benefit of the community

Hi Karl

What issue did you have and what discount code are you talking about?

Please forward me correspondence to that effect and we will see what we can do.Sorry for any inconvenience if any was caused.

Thanks
Ridwaan

 

[Silver]

Thanks Ridwaan @Downtown Vapoury
Appreciate that you responded so everyone can be in the loop.

 

[ace_d_house_cat]

Good day
Trust that you are well.

Sorry about your experience bud.I do apologise.

Your payment was processed yesterday and should clear by today hopefully, considering you are with an alternate bank.I would appreciate if you emailed me directly at our email addresses as this would've made this process much easier.Whatsapp is not a good option.Send me your email address and i will get accounts to send you your Proof of payment.

We have moved over to Shopify in the past month and have been implementing stock integration which is not an easy task and we do have humans working for us.Out of the thousands of products our staff have worked tirelessly to populate ,they have erred in adding a device incorrectly and a device which is out of stock.I do apologise for that.

Should you wish to contact me directly you can call on 082 893 0729 or email info@downtownvapoury.co.za or info@vapepulse.co.za.
@ace_d_house_cat
@Silver

If there is anything else i can do let me know .

Thanks
Ridwaan
DTV

Hi Ridwaan,

The first point of communication was a phone call from one of your employees. That was my point of contact, I could not simply demand that I make contact wit the owner.

I will note (publicly) that due the setback that this has caused (purchasing hardware for nothing), the timing, and (mostly) the way the situation the was handled from DV and it's employees I (am sad to say it but) won't be supporting your establishment any longer.

I have DM'd you my email address, please forward me proof of payment as soon as you can.

Cheers.

 

[KarlDP]

Hi Karl

What issue did you have and what discount code are you talking about?

Please forward me correspondence to that effect and we will see what we can do.Sorry for any inconvenience if any was caused.

Thanks
Ridwaan

It was not me having the issue. It was @Jengz

 

[Downtown Vapoury]

Hi Ridwaan,

The first point of communication was a phone call from one of your employees. That was my point of contact, I could not simply demand that I make contact wit the owner.

I will note (publicly) that due the setback that this has caused (purchasing hardware for nothing), the timing, and (mostly) the way the situation the was handled from DV and it's employees I (am sad to say it but) won't be supporting your establishment any longer.

I have DM'd you my email address, please forward me proof of payment as soon as you can.

Cheers.

Proof of payment sent.

Many Thanks
Ridwaan

 

[Downtown Vapoury]

Hi Ridwaan,

The first point of communication was a phone call from one of your employees. That was my point of contact, I could not simply demand that I make contact wit the owner.

I will note (publicly) that due the setback that this has caused (purchasing hardware for nothing), the timing, and (mostly) the way the situation the was handled from DV and it's employees I (am sad to say it but) won't be supporting your establishment any longer.

I have DM'd you my email address, please forward me proof of payment as soon as you can.

Cheers.

There is nothing wrong with making contact with the owner bro even if you demanded because you were unhappy its totally understandable.That why we are there to resolve and fix problems.I really don't mind people contacting me directly with problems so i can intervene and resolve.Staff are not always looking at things from our perspective they would sometimes just pass a message on as a messenger and say my job is done i passed a message on and the problem will sit with management who are in the dark as to whats going on.However i do appreciate you bringing this to my attention and we are working on it.

Many Thanks
Ridwaan

 

[Hooked]

I would just like to say that I've bought twice from @Downtown Vapoury and they've been a pleasure to deal with.

 

[Mo_MZ]

Had good experience dealing with Ridwaan @Downtown Vapoury when I was stuck for juice on a trip to kzn some time back.. Will always make a stop at his shop (that branch he is at) when I'm down that part of the world..