Cloupor mini Statement

[kimbo]

2015-02-03 17:40:13
Posted in Latest News By
cloupor

To Cloupor mini owners:

We are so sorry to bring some customers any trouble during last few days .

To satisfy the huge market , we worked hard for the large production .
And we actually didn’t control the whole quality system very well at that time.

About 0.1%-0.2% Cloupor mini may have overheat or short circuit or some other different defective problems. This may cause the circuit board melted down,but it will never reach to a ignition point to make other things burn , let alone catch fire.

If yours with the above kind of problem ,be free to email us user@cloupor.com

For the customers do not have any problem until now but worry about if yours with the potential overheat problem,
here is a simple identify way:
Connect a atomizer and press the fire button 15s at 30W(just one time) , if doesn’t show "Too hot" ,that’s a good unit.

We’v found the source of the problem and changed the firmware .For the new batch we shipped from last week ,
no this overheat issues.

Tough time may happen to any companies , we believe a positive attitude will make all things better .
Thanks so much for your support ! And welcome any suggestion!

 

[rogue zombie]

Thank you @kimbo, good to know.

One of the things that attracted me to this Mini was the 90 day guarantee, which is more than long enough to pick up problems. I like that they seem to be standing by their product.

 

[free3dom]

That's really nice of Cloupor to admit the fault and try to correct it instead of the typical "you're using it wrong" argument

Thanks for the info @kimbo

 

[Stephen Rowley]

Good to know, thanks for posting

 

[Zuzu88]

Every1 that has a Cloupor Mini please test it. If the device says too hot remove battery immediately!!!!!!!!! Chip will start to melt. Well it's a faulty device whether the chip melts or not. But at least save your battery.

Sent via a Dual-Coil Sub Ohm Cloud Bomb Thing

 

[shaunnadan]

I've seen this on the Plumes show, some cloupers catching on fire but specifically because they charged it via laptops, etc

Best to use a 18650 charger.

I've never had the problem with mine specifically though. So I don't think it's a huge problem

 

[free3dom]

I've seen this on the Plumes show, some cloupers catching on fire but specifically because they charged it via laptops, etc

Best to use a 18650 charger.

I've never had the problem with mine specifically though. So I don't think it's a huge problem

I believe this is limited to a few bad batches and not a widespread epidemic

That said, probably best to keep an eye on it while charging via USB at least the first couple of times just to be sure

 

[Humbolt]

Kudo's to Clouper. Admitting to your faults & mistakes then trying to remedy them speaks volumes for the company as most would just try to sweep it under the carpet.

 

[JakesSA]

Haven't seen one of those yet, odd that laptop charging will affect it though, since the current is likely even lower. @VapeGrrl charges hers from the PC almost exclusively.

Would you mind sending me that link @shaunnadan?

 

[shaunnadan]

 

[Arthster]

That is very big of Clouper to come out and admit they fluffed things up. Kudos to them for that.

 

[John]

Tried the firing at 30w test, all clear. Mine charges just fine over USB. Gets a tad warm but nothing out of the ordinary. Love that little mod.