So, I have heard about them a few times on some local groups, however I thought I would give them a shot - and I am so glad I did.
I made a sizeable order (I now have 1.3 liters steeping in the cupboard) on Tuesday afternoon at around 1PM, and you can only imagine the surprised look on my face when I arrived at work on Wednesday morning to have my shipment at my desk already.
Unfortunately I was missing a single concentrate - was a packing error and received a 10ml unit instead of the 50ml unit I ordered, I then got in touch with the company that afternoon, and they rectified it without a problem and shipped out the same day, and I got the replacement this morning.
May seem strange that I am talking about timeframes, but when you live in Cape Town you normally expect a three to four business day timeframe, not a matter of one night - so to the FW team, thank you for the epic service. Definitely can recommend them and will order again!
I made a sizeable order (I now have 1.3 liters steeping in the cupboard) on Tuesday afternoon at around 1PM, and you can only imagine the surprised look on my face when I arrived at work on Wednesday morning to have my shipment at my desk already.
Unfortunately I was missing a single concentrate - was a packing error and received a 10ml unit instead of the 50ml unit I ordered, I then got in touch with the company that afternoon, and they rectified it without a problem and shipped out the same day, and I got the replacement this morning.
May seem strange that I am talking about timeframes, but when you live in Cape Town you normally expect a three to four business day timeframe, not a matter of one night - so to the FW team, thank you for the epic service. Definitely can recommend them and will order again!