Hi everyone,
I just want to give my side of the story with regards to the post that was made, as I feel it is fair to hear both sides of a story.
I am in no means or intended to be named a 'scammer' or am trying to be one, I placed some orders at various vendors, not trying to scam anyone by any means. I have been having issues with my bank, ABSA - where they were doing an online migration for a better looking and new system that works more efficient, but for me the website was not working the way it should be.
I had no issues in the past with any vendors, everything was perfect and working - Notice this all happened in the relatively same time period while the migration was taken place.
I would get notifications with payments that are going through, but they didn't actually pull through, I contacted my bank recently after getting numerous emails from vendors asking me whats going on - here is the reponse and I quote;
'Dear Matthew
Thank you for your email.
Please note I have received feedback from our system engineers.
Please accept our sincere apology for the inconvenience caused regarding the online banking.
Our system engineers are currently attending to the problem; we unfortunately do not have a stipulated time as to how long it will take them for resolution of the problem. I do appreciate your patience while we resolve the problem.
Please note you can also try using a different browser eg. Internet Explorer 8 or 9 or Mozilla Firefox.
Should you require further assistance, please feel free to contact me via email at technical@absa.co.za or do not hesitate to contact the call centre again on 08600 08600 (+27 11 501 5110).
Regards
Patric West
Email Administrator
Absa Internet Banking
www.absa.co.za"
After the vendors emailed me, asking what's going on, i immediately went to my bank and that's the response I got.
With no hesitation I paid everyone the outstanding amount that was owed and I apologized to everyone involved. And I would like to do so again;
I would like to apologize to everyone that got affected by this, I tried to resolve it as soon as all of this starting arising, I apologize to the community as a whole and I ask that you accept this apology as it was by no means on purpose, and I did not mean to hurt anyone, If you were affected by this, please send me a PM or an email and I will try and resolve it ASAP.
Thanks for taking the time to read this, i would just like to give my side of the story.
I just want to give my side of the story with regards to the post that was made, as I feel it is fair to hear both sides of a story.
I am in no means or intended to be named a 'scammer' or am trying to be one, I placed some orders at various vendors, not trying to scam anyone by any means. I have been having issues with my bank, ABSA - where they were doing an online migration for a better looking and new system that works more efficient, but for me the website was not working the way it should be.
I had no issues in the past with any vendors, everything was perfect and working - Notice this all happened in the relatively same time period while the migration was taken place.
I would get notifications with payments that are going through, but they didn't actually pull through, I contacted my bank recently after getting numerous emails from vendors asking me whats going on - here is the reponse and I quote;
'Dear Matthew
Thank you for your email.
Please note I have received feedback from our system engineers.
Please accept our sincere apology for the inconvenience caused regarding the online banking.
Our system engineers are currently attending to the problem; we unfortunately do not have a stipulated time as to how long it will take them for resolution of the problem. I do appreciate your patience while we resolve the problem.
Please note you can also try using a different browser eg. Internet Explorer 8 or 9 or Mozilla Firefox.
Should you require further assistance, please feel free to contact me via email at technical@absa.co.za or do not hesitate to contact the call centre again on 08600 08600 (+27 11 501 5110).
Regards
Patric West
Email Administrator
Absa Internet Banking
www.absa.co.za"
After the vendors emailed me, asking what's going on, i immediately went to my bank and that's the response I got.
With no hesitation I paid everyone the outstanding amount that was owed and I apologized to everyone involved. And I would like to do so again;
I would like to apologize to everyone that got affected by this, I tried to resolve it as soon as all of this starting arising, I apologize to the community as a whole and I ask that you accept this apology as it was by no means on purpose, and I did not mean to hurt anyone, If you were affected by this, please send me a PM or an email and I will try and resolve it ASAP.
Thanks for taking the time to read this, i would just like to give my side of the story.