I had probably the best experience with this vendor!!!
I was browsing their website on sunday, had a few questions and emailed them knowing the store was closed on Sunday so only expecting a response on Monday. But Sebastian (the manager) responded immediately, following that multiple emails between us with immediate replies and very helpful advice.
Based on that I placed an order on Sunday night. Monday morning I got an email from him acknowledging the order and he cleared some confusion regarding my order.
Due to the confusion he included an RDA, a set of coils and some battery wraps for free! And followed up with me all day as to whether my package has arrived or not.
I even offered to pay for the RDA and he refused saying that all he wants is for me to be a happy customer.
What amazing service, and for me this was a first to get service to this level (not to say other vendors haven't been good to me).
Sebastian you are a star!!!
@Admin please tag them in this thread.
I was browsing their website on sunday, had a few questions and emailed them knowing the store was closed on Sunday so only expecting a response on Monday. But Sebastian (the manager) responded immediately, following that multiple emails between us with immediate replies and very helpful advice.
Based on that I placed an order on Sunday night. Monday morning I got an email from him acknowledging the order and he cleared some confusion regarding my order.
Due to the confusion he included an RDA, a set of coils and some battery wraps for free! And followed up with me all day as to whether my package has arrived or not.
I even offered to pay for the RDA and he refused saying that all he wants is for me to be a happy customer.
What amazing service, and for me this was a first to get service to this level (not to say other vendors haven't been good to me).
Sebastian you are a star!!!
@Admin please tag them in this thread.