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I can only agree with the above comments.
Woke up at 2:15 and could not sleep. Started doing some online shopping.
Couldn't agree more. They have the most awesome service and in the rare event that a problem does occur, they manage to sort you out in no time at all. I cannot give the crew at Blck enough praise!Hi guys,
Just once again , wanted to say that your service is awesome. I called yesterday morning early (8am) , asked how I can pay as I had problems online - I paid after 10 and your service over the phone was great (especially for that time of the morning and my annoying questions ... anyway, I got a email this morning from our reception at work saying theres a package for me.. Couldn't believe it, I thought it will be here at earliest tomorrow morning..
So once again, thanks for making me poor and giving me and the vaping community (DIY'ers) great service - you have a loyal customer - You guys deserve all the success you have had and that is coming to you
@Richio and the crew are absolutely fantastic to deal withPlaced my first order with BLCK Vapour Friday, and had it delivered yesterday, even though the order was placed after the 11:30 same day cut off time.
Sadly there was an item missing from my order, but not only was my email answered 4 minutes later, the missing item was delivered today with a small bonus item. So kudos to the team at BLCK Vapour for your amazing service!
Ditto!!!
But wait..... there is more.So yesterday I put an order in with Blck at midday. I messaged Richio asking if there was any way they could try get it to me by Thursday as Friday is a public holiday so I wouldn't be in the office to collect, and wanted to spend the long weekend mixing.
Not only did he immediately respond to my message, but I got confirmation message at 16:22 they had shipped my box, and my goodies were delivered this morning already.
I cannot thank the Blck team enough. You guys really know how to make your customers happy. It blows my mind that in the few remaining hours of yesterday afternoon you could still pick my order, package it, and get it shipped to Durban by this morning, whilst keeping me in the loop the whole time.
If only more South African companies could take a page out of your book.
Thank you so, so much!!!!