Manufacturing Defect

[David Ferreira]

Hi Vape King

Let me start by saying that I was very happy with your service. After ordering online the products were dispatched very quickly and without any incident and received the following day as promised. This on the 2 separate occasions I've ordered from you.

I've run into a bit of a snag with the last order though. The Kayfun V4 I ordered did not have the holes running from the tank to the wick. I sent an email requesting assistance to your sales address and I've not yet heard back. Could you please follow up on this.

I've attached a picture of the defective. The left hand part is an older version of the same model Kayfun I ordered from you last week and the right hand part of the new Kayfun i received on Tuesday.

 

[Rob Fisher]

Always best to tag one or two of the peeps. @Stroodlepuff @MiffyPuff

 

[Sharrivz]

Hi David

I will check the others for you and see. Will give you a call a bit later

Sent from my SM-N910H using Tapatalk

 

[David Ferreira]

Always best to tag one or two of the peeps. @Stroodlepuff @MiffyPuff

Thanks Rob

 

[David Ferreira]

Hi David

I will check the others for you and see. Will give you a call a bit later

Sent from my SM-N910H using Tapatalk

Thanks Stroodlepuff. Looking forward to hearing from you.

 

[David Ferreira]

Hi David

I will check the others for you and see. Will give you a call a bit later

Sent from my SM-N910H using Tapatalk

@Stroodlepuff
Still absolutely no word form VapeKing and Its a week after my first email. I'm disappointed in the service I've received after a good first impression.

 

[David Ferreira]

Just an update on this thread so that people don't think its gone unresolved. I've spoken to @Stroodlepuff and I've got replacement scheduled for delivery . Thank you for resolving this for me and I'm looking forward to future purchases from Vape King.