So I got a taste of the antithesis of the above principle today.
Sent my bro around to pick up 2 batteries for me yesterday and one (the cheaper of the 2 I bought) had the wrong product/ brand battery in the box.
I called this morning and asked if I could return and got a bit of a slight from the lady helping me.It was insulting and quite hurtful really. The lady didn't even ask me any questions she just incinuated that I was dishonest straight of the bat.
Lady, you know who you are (my invoice number was 1946 if you need a reminder), thats was totally uncool, I resent that you would replace my battery and still think so lowly of me. I could have bought one battery you know if I dodn't have enough money or, you could check your stock, surely the numbers don't add up but the easier thing is to think poorly of me, heaven forbid you should actually work before you insult my integrity.
To the gentleman that offered me the 'free' juice, thank you, I don't want juice though, I want my good name and the idea of offering me something free after your store incinuates I 'pulled a fast one' is totally against my principles manily as the lady, would just accuse me of pulling 'TWO fast ones' on you. If I was pulling a fast one it might also be with the more expensive battery but really!! And a number of other silly points that have no bearing on what I really did i.e. got supplied a wrong product and asked for the correct. If you had ever even looked at the battery you would notice it was still perfectly new, no scorring, scatches, dents nothing. In the same condition I received it from you!
Lastly, while I was in the store this morning the boxes got swopped around between the replacement and the incorrect item, by the gentleman handling them, during teh exchange. This makes it quite likely that it could have mistakenly being swapped in the store. I guess if I accused you firsto f being a dishonest retailer the shoe would be on a different foot but unlike you, I am not the perfect judge of character that you clearly think you are.
For the record, I did not pull a fast one; my brother has no use in his life for 18650's and; I only had (2x)panasonic 18650's before I bought these from you, I thus did not have any 'AW' batteries to mistakenly (or otherwise) swop it with. I only bought these batteries for the mech mod I don't possess yet, so had no need for 'AW's' rather, very long life batteries, like the Panasonics were the order of the order of the day for my electronic mod.
Your behaviour is poor and you never even apologised, not even for jumping the gun and talking a decision about my character without any information about ME only your 'loss of profit' matters, which you won't realise beacuse I paid correctly. Shame on you, you are not the nice person you pretend to to be here in the forum.
Sent my bro around to pick up 2 batteries for me yesterday and one (the cheaper of the 2 I bought) had the wrong product/ brand battery in the box.
I called this morning and asked if I could return and got a bit of a slight from the lady helping me.It was insulting and quite hurtful really. The lady didn't even ask me any questions she just incinuated that I was dishonest straight of the bat.
Lady, you know who you are (my invoice number was 1946 if you need a reminder), thats was totally uncool, I resent that you would replace my battery and still think so lowly of me. I could have bought one battery you know if I dodn't have enough money or, you could check your stock, surely the numbers don't add up but the easier thing is to think poorly of me, heaven forbid you should actually work before you insult my integrity.
To the gentleman that offered me the 'free' juice, thank you, I don't want juice though, I want my good name and the idea of offering me something free after your store incinuates I 'pulled a fast one' is totally against my principles manily as the lady, would just accuse me of pulling 'TWO fast ones' on you. If I was pulling a fast one it might also be with the more expensive battery but really!! And a number of other silly points that have no bearing on what I really did i.e. got supplied a wrong product and asked for the correct. If you had ever even looked at the battery you would notice it was still perfectly new, no scorring, scatches, dents nothing. In the same condition I received it from you!
Lastly, while I was in the store this morning the boxes got swopped around between the replacement and the incorrect item, by the gentleman handling them, during teh exchange. This makes it quite likely that it could have mistakenly being swapped in the store. I guess if I accused you firsto f being a dishonest retailer the shoe would be on a different foot but unlike you, I am not the perfect judge of character that you clearly think you are.
For the record, I did not pull a fast one; my brother has no use in his life for 18650's and; I only had (2x)panasonic 18650's before I bought these from you, I thus did not have any 'AW' batteries to mistakenly (or otherwise) swop it with. I only bought these batteries for the mech mod I don't possess yet, so had no need for 'AW's' rather, very long life batteries, like the Panasonics were the order of the order of the day for my electronic mod.
Your behaviour is poor and you never even apologised, not even for jumping the gun and talking a decision about my character without any information about ME only your 'loss of profit' matters, which you won't realise beacuse I paid correctly. Shame on you, you are not the nice person you pretend to to be here in the forum.
