Payfast issues

[Vinnyza]

Good day @JakesSA @VapeGrrl

I made payment for items on your website, and it seems payfast is having issues detecting it.
Ref: PFDFE08A75D1A2D8FC

What now?

Thanks

 

[Andre]

You need to contact Payfast and ask them to manually process.

 

[BioHAZarD]

support@payfast.co.za
with proof of payment and payfast payment Id nr

 

[Vinnyza]

Thanks for the replies

 

[Jones]

they will pick it up in 24hours

happened to me too with last valley vapour purchase

 

[JakesSA]

@Vinnyza, all sorted now?

 

[Vinnyza]

Hi @JakesSA , as of a few minutes ago, yes, all sorted thanks. Something has changed though? Does payfast no longer allow payments by card? I always used to pay by card and it was instant? Now only EFT option

 

[RichJB]

If you want to read the full story, click.

 

[Vinnyza]

Thanks for that. See its becoming a thing with Payfast and some sites are using other providers now, even on takealot payfast only uses eft option

Also, @JakesSA or @VapeGrrl , do you guys ever answer or check your emails. Been using you guys for years and have never seen such slack in responses.

So i will ask the question here, the Ammit dual says it come with single coil adapter but that was not in the box, any reason why?

 

[Bizkuit]

Thanks for that. See its becoming a thing with Payfast and some sites are using other providers now, even on takealot payfast only uses eft option

Also, @JakesSA or @VapeGrrl , do you guys ever answer or check your emails. Been using you guys for years and have never seen such slack in responses.

So i will ask the question here, the Ammit dual says it come with single coil adapter but that was not in the box, any reason why?

Off forum friend also received his Ammit Dual without the single coil silicone plug from vapeclub, mine from vapeaway had it included

 

[Vinnyza]

@Bizkuit Did he get any resolution to not having the silicon adapter? Thanks

 

[JakesSA]

Thanks for that. See its becoming a thing with Payfast and some sites are using other providers now, even on takealot payfast only uses eft option

Also, @JakesSA or @VapeGrrl , do you guys ever answer or check your emails. Been using you guys for years and have never seen such slack in responses.

So i will ask the question here, the Ammit dual says it come with single coil adapter but that was not in the box, any reason why?

Apologies I did receive and read your email yesterday, our Ammit duals are out of stock so I had to source it from one of the branches. In the process I did not actually send your reply and it remained in the drafts folder. The unit that came in did include the adaptor so I am not sure what may have happened to yours, possibly a mis-pack by the manufacturer on the last lot I would guess. The guys will confirm the delivery to you tomorrow.

Just for interest sake, the credit card issue is not a legal issue from the South African perspective at all, although Payfast seems to prefer to pose it as such. It comes down to Visa/Mastercard having rated the vaping industry as a "high risk sector". This may be either because of the amount of charge backs received (says the cynic in me) or the risk of sales of vaping goods to minors which in many parts of the world would now be illegal (as it always should have been). Body building stimulants etc. also fall in this category.

I know this because we applied for merchant accounts with 3 of the big banks in South Africa, and whilst the standard merchant "swipe your card" account posed no problem, all of them had the internet payment use of same merchant account declined by Visa/Mastercard. There are overseas payment gateways who specialise in high risk transaction processing but they have very high transaction fees and no such thing exists in South Africa as far as I know.

 

[Vinnyza]

Thanks for the detailed reply and for sorting out the issue