Fedex are the ones who made my life a nightmare when I had the same scenario.
Request true value of overseas purchase :)
- Thread starter KZOR
- Start date
I have never had an issue with them personally and I have used them around 8 times in similar circumstances.
To supply customs with false documentation?
I'm sure it is, but I didn't hint at anything like that. What I was after was whether customs have a right to do this. Surely they can't hold one responsible for someone else putting a figure on the parcel. From what I've read they take a pay now, argue later approach as they know they won't win when one appeals the fine as they'd have to prove that they explicitly informed the sender to drop the declared value on the parcel. So take the money first in the hopes that it is too much of a pain fit the receiver to appeal.
Then again, that fine print on GB terms and conditions could well be that agreement.
I'd reject the parcel and they'd have to return it to sender. The fine is to release the goods, so don't pay as they have to keep it and return it. Better than coughing up twice as much as it's worth.
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Then again, that fine print on GB terms and conditions could well be that agreement.
I'd reject the parcel and they'd have to return it to sender. The fine is to release the goods, so don't pay as they have to keep it and return it. Better than coughing up twice as much as it's worth.
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Myself over 10 dhl shipments from 3fvape with no issue and about 6 from heaven gifts.
At customs they pull aside parcels over 5kg with a value under 80dorra... if under 5kg and less than 50 dollar no duty, ever.
When over 80 dollar stated you have duty and clearance fee of about R500
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Just an quick update.
Still no package.
Phoned DHL again this morning. Was informed that my package will be released after i settle my invoice.
Problem is the invoice is for roughly R2300 but the total value of the package is R2003 with DHL shipping included.
Personally went to DHL offices and Customs earlier to try and find out whether the fine on the "undervalued" package could be wavered.
I offered to pay import duties, a handling fee as well as DHL "admin" fees which totalled R900.
No go.
I also received an email from @3FVape stating they accept no responsibility but are prepared to give me a 15 dollar voucher for my next purchase.
They got to be f.ucking kidding me. All this hassle because those bastids decided to add a 20 dollar value on my package.
So .... bear in mind that this type of scenario will be popping up its head more alot more in future so be careful ordering from vendors like @3FVape .
DHL can also kiss me ass royally just for there lack of communication and high admin fees when i did all the emailing and 80% of the calls.
Lol.......they directly opposite customs at the airport.
Bye bye christmas present.
Still no package.
Phoned DHL again this morning. Was informed that my package will be released after i settle my invoice.
Problem is the invoice is for roughly R2300 but the total value of the package is R2003 with DHL shipping included.
Personally went to DHL offices and Customs earlier to try and find out whether the fine on the "undervalued" package could be wavered.
I offered to pay import duties, a handling fee as well as DHL "admin" fees which totalled R900.
No go.
I also received an email from @3FVape stating they accept no responsibility but are prepared to give me a 15 dollar voucher for my next purchase.
They got to be f.ucking kidding me. All this hassle because those bastids decided to add a 20 dollar value on my package.
So .... bear in mind that this type of scenario will be popping up its head more alot more in future so be careful ordering from vendors like @3FVape .
DHL can also kiss me ass royally just for there lack of communication and high admin fees when i did all the emailing and 80% of the calls.
Lol.......they directly opposite customs at the airport.
Bye bye christmas present.
Thanks for the heads-up @KZORI ordered some items from @3FVape and payed for DHL delivery. Tracked the package and got excited when i saw it landed in Cape Town four days later on the 11th of November.
BUT ...... i still have nor received it ....... 11 days later.
Apparently my parcel was detained by customs.
I have contacted DHL Cape Town a week ago and supplied them with my Paypal POP as well as the receipt from @3FVape. This they passed on to customs.
When i contacted DHL Cape Town today for the fourth time i was informed that customs decided that i had to pay a fine, for "dishonesty", of R2300 to be able to get my package. The content is worth around R1400 so there is no way that it is an option for me.
The fine was because @3FVape decided to put a value of 20 dollars on my package without my consent and now i am being punished for their dishonesty.
Needless to say my package is a write-off and i will have to cut my losses if the seller decides to give me a stiff one.
So to prevent any of you from experiencing the same distasteful situation please request that they submit the true value of the content purchased.
I am so dissapointed with @3FVape that i will never do business with them again unless they resolve this issue.
We ordered from 3AVape, seems they all push the price down. I've had the exact same thing with GearBest and Fasttech - they all value the package as $20. Spoke to 3AVape, they are putting the proper value on the package, luckily it's a pre-sale so it hasn't shipped yet.
Someone already advised you to reject the parcel so it can be returned to 3f and then they will credit you because they have not POD so they cannot hold you liable. Get a refund from Paypal in any event as they have no proof that you recieved the parcel.Just an quick update.
Still no package.
Phoned DHL again this morning. Was informed that my package will be released after i settle my invoice.
Problem is the invoice is for roughly R2300 but the total value of the package is R2003 with DHL shipping included.
Personally went to DHL offices and Customs earlier to try and find out whether the fine on the "undervalued" package could be wavered.
I offered to pay import duties, a handling fee as well as DHL "admin" fees which totalled R900.
No go.
I also received an email from @3FVape stating they accept no responsibility but are prepared to give me a 15 dollar voucher for my next purchase.
They got to be f.ucking kidding me. All this hassle because those bastids decided to add a 20 dollar value on my package.
So .... bear in mind that this type of scenario will be popping up its head more alot more in future so be careful ordering from vendors like @3FVape .
DHL can also kiss me ass royally just for there lack of communication and high admin fees when i did all the emailing and 80% of the calls.
Lol.......they directly opposite customs at the airport.
Bye bye christmas present.
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I asked customs if they were going to send it back and the answer was "NO". The parcel will be heading for a warehouse for unclaimed/unpayed parcels locally and sold off on auctions.
Believe me i have tried everything with this parcel.
Provided you put the dispute in within the correct time frame (90 days? Can't remember). And judging by local shipping speeds, that might be missed easily.
I asked customs if they were going to send it back and the answer was "NO". The parcel will be heading for a warehouse for unclaimed/unpayed parcels locally and sold off on auctions.
Believe me i have tried everything with this parcel.
Urh... when's the auction?
You can bid a max of R2300. 
Have you tried a PayPal claim?I asked customs if they were going to send it back and the answer was "NO". The parcel will be heading for a warehouse for unclaimed/unpayed parcels locally and sold off on auctions.
Believe me i have tried everything with this parcel.
What
What did paypal say about your dispute?I asked customs if they were going to send it back and the answer was "NO". The parcel will be heading for a warehouse for unclaimed/unpayed parcels locally and sold off on auctions.
Believe me i have tried everything with this parcel.
Undervaluing items value to customs is fraud. Unfortunately when you purchase anything from overseas you and the seller enter into an agreement that values declared to customs by them is accurate. Customs give zero 
's if the seller did not declare the correct value the responsibility is solely yours to pay many fines.
It's quite hilarious that 3FVape can get away with those T&C's , it's openly saying they have a right to commit fraud on your shipment.
Had a sort of similar situation recently but Aramex Global shopper cocked up and tried to blame me. Basically ordered a Blood Pressure Monitor for my parents, Amazon sent locally to AGS and AGS forwarded to South Africa after I uploaded my Amazon invoices to them, arrived here I get told customs has stopped my parcel and I need to provide proof of payment etc which I gladly did. Few days later Aramex comes back to me saying I committed fraud and therefore customs had fined me R900 to release the parcel. To which I laughed extremely hard, told them to provide me proof of my fraud, to which the dumbass sent me a document with Aramex letterhead basically stating they had declared the item $30 when it was actually $120. Long story short, my parcel took a month to be delivered to me instead of the typical 2-3 days and Aramex who also tried to accuse Amazon of fraud had to pay all penalties.
EDIT: In your paypal dispute you can describe that the seller had falsely declared the value to customs therefore you are unable to receive your order , paypal should find in your favor because they can't exactly show paypal those hilarious T's and C's
's if the seller did not declare the correct value the responsibility is solely yours to pay many fines.It's quite hilarious that 3FVape can get away with those T&C's , it's openly saying they have a right to commit fraud on your shipment
.Had a sort of similar situation recently but Aramex Global shopper cocked up and tried to blame me. Basically ordered a Blood Pressure Monitor for my parents, Amazon sent locally to AGS and AGS forwarded to South Africa after I uploaded my Amazon invoices to them, arrived here I get told customs has stopped my parcel and I need to provide proof of payment etc which I gladly did. Few days later Aramex comes back to me saying I committed fraud and therefore customs had fined me R900 to release the parcel. To which I laughed extremely hard, told them to provide me proof of my fraud, to which the dumbass sent me a document with Aramex letterhead basically stating they had declared the item $30 when it was actually $120. Long story short, my parcel took a month to be delivered to me instead of the typical 2-3 days and Aramex who also tried to accuse Amazon of fraud had to pay all penalties.
EDIT: In your paypal dispute you can describe that the seller had falsely declared the value to customs therefore you are unable to receive your order , paypal should find in your favor because they can't exactly show paypal those hilarious T's and C's
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Yea .... opened a dispute a week ago. Still waiting to hear from them.
Really hope they get to sort you out here! Maybe no news toys for christmas ... but hopefully a refund for christmas!
Actually hoping PayPal goes in your favour as this would start sending a message to foreign suppliers that they need to declare the correct values and not partake in mail fraud.
Also shows that you learn something new every day as I was actually unaware that SARS would confiscate these parcels instead of returning to sender. Rotten bastards that they are.
Also shows that you learn something new every day as I was actually unaware that SARS would confiscate these parcels instead of returning to sender. Rotten bastards that they are.
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