@LeonG I find it commendable that you did not name and shame from the get-go. Waiting for the preocess to run its course is always the best idea. Well Don to the vapery
Agree with @Jakey , we are an impatient lot and its a bit unfair to air dirty laundry before the vendors have had a proper chance to handle it. This is the kind of service you can expect from 90% of our vendors, we really are a spoilt bunch!