Afternoon
I purchased a new RX300 mod from VapeClub on Monday 13th Febraury which arrived the next day on the 14th, which was brilliant. After opening device I noticed the fire button was stuck and would not click. I tried wiggling it around and it eventually "popped" out an worked. I screwed on a mod and all was fine, I then tried a another tank and as I screwed it on it automatically fired. It was at that time I decided to return device as it is clearly faulty. As I packed the manuals and all other package contents back in the box I noticed some of the brushed metal work were worn off and started to give a shine, almost as if it was used or handled for an extended period of time. I thought to myself they will probably swap it out for a new 1 as any reputable seller would do. So i proceeded to send my request for collection. Courier arrived at my place of work on Wednesday. Thereafter it all went downhill, after several calls and emails I received about 3 in return and zero call backs.
Today Monday the 20th I have been informed that no problems have been found with fire button and the rubbed off metal is just part of a manufacturing defect as it is so tiny and minuscule it has nothing to do with them. The lady then explained that she has been using for the device and it is nice and clicky, but jeez one one in their right mind will accept something like. A wonky fire button with 300watts on tap and botched metal work. NO THANKS......
If no problem is found not only will they not replace/refund unit they will also be charging me the courier fee to get it back. I find this highly unacceptable and highly frustrating as I am left without any device to use.
Speak about Monday blues...............
I purchased a new RX300 mod from VapeClub on Monday 13th Febraury which arrived the next day on the 14th, which was brilliant. After opening device I noticed the fire button was stuck and would not click. I tried wiggling it around and it eventually "popped" out an worked. I screwed on a mod and all was fine, I then tried a another tank and as I screwed it on it automatically fired. It was at that time I decided to return device as it is clearly faulty. As I packed the manuals and all other package contents back in the box I noticed some of the brushed metal work were worn off and started to give a shine, almost as if it was used or handled for an extended period of time. I thought to myself they will probably swap it out for a new 1 as any reputable seller would do. So i proceeded to send my request for collection. Courier arrived at my place of work on Wednesday. Thereafter it all went downhill, after several calls and emails I received about 3 in return and zero call backs.
Today Monday the 20th I have been informed that no problems have been found with fire button and the rubbed off metal is just part of a manufacturing defect as it is so tiny and minuscule it has nothing to do with them. The lady then explained that she has been using for the device and it is nice and clicky, but jeez one one in their right mind will accept something like. A wonky fire button with 300watts on tap and botched metal work. NO THANKS......
If no problem is found not only will they not replace/refund unit they will also be charging me the courier fee to get it back. I find this highly unacceptable and highly frustrating as I am left without any device to use.
Speak about Monday blues...............