I bought a Smok M65 from @6ghost9 at the end of March that he bought from @Sir Vape end of January 2015.
As soon as I got it it started giving trouble. The screen will be there for a while and then just go off and will be off for hours before coming back on.
I contacted @6ghost9 and he said he never had any troubles with it, but will contact @Sir Vape and ask about the 3 months warranty, as the mod was bought from them at the end of January.
The reply from @Sir Vape was the following after @6ghost9 inquired about it:
"Hey dude. Checked up with Smok and will have to send it direct to them. Our terms and conditions are 7 days cash back. You will need to send it with original purchase invoice which I am sure we can find. Sorry we couldn't be of more help. But in all honesty if it works fine and all it is the screen I wouldn't send it back. Also if they get it and find juice in it they won't repair it at all dude. Also if any of the corners are damaged they will say it's been dropped. Usual k@k which we have been through and myself personally"
Now that is weird, because this is what the Smoktech website says:
"We are very excited to announce that SMOK has set up a customer center in united state
to handle the aftersale service for XPRO M65 and XPRO M80 plus.
These two items are covered by the manufacturer's warranties,within 3 months of purchase,we will
repair or replace any device that is deemed to have manufacturer defects. We do not replace
the device which with artificial damage.
All warranty issues for products purchased through distributors and independent resellers are
the responsibility of that party and not handled directly through SMOK. Please contact your
vendor for replacement first, if they rejected to handle it. Please send an email to
quality@smoktech.com with your vendor's information, we will mark them into the blacklist and
consider suspending the future cooperation. You can follow the below instruction to send your
defective device for repairing or replacement;
1. It is your decision on which carrier to use and also your expense.
2. Please note that packaging and package tracking are your responsibility.
3. Please send the device with a pre-print return shipping label in the packaging.
4. Please send the device with a receipt included to prove that your device is still
under 3 months warranty.
5. Please allow 2 weeks for us to process your return."
Now I sit with a Smok M65 with no screen that works and @Sir Vape just says sorry, it's not our problem.
I never dropped it. I installed the battery when I got it in my office. The screen was dead, I took the battery out, re-installed it and it went on. I vaped the whole day on it. I turned it off when I went home. When I got home I tried to turn the device on, but the screen was dead. The device still works, but the screen is dead.
I reset it, but nothing.
I left it standing during the night, the next morning the screen was working.
I used it during the day without troubles and the evening the screen did the same.
Now the screen is more dead than on.
Sorry if this is rude, but I don't know what to do anymore. To me this is very bad customer service from @Sir Vape . Selling products but not taking any responsibility for defective products.
Please @Sir Vape, step up and take some responsibility for the products you are selling.
I am sure the consumer protection act says the vendor must give some sort of guarantee on the products they are selling?
Please respond here @Sir Vape, I would like to hear @Sir Vape side of the deal.
As soon as I got it it started giving trouble. The screen will be there for a while and then just go off and will be off for hours before coming back on.
I contacted @6ghost9 and he said he never had any troubles with it, but will contact @Sir Vape and ask about the 3 months warranty, as the mod was bought from them at the end of January.
The reply from @Sir Vape was the following after @6ghost9 inquired about it:
"Hey dude. Checked up with Smok and will have to send it direct to them. Our terms and conditions are 7 days cash back. You will need to send it with original purchase invoice which I am sure we can find. Sorry we couldn't be of more help. But in all honesty if it works fine and all it is the screen I wouldn't send it back. Also if they get it and find juice in it they won't repair it at all dude. Also if any of the corners are damaged they will say it's been dropped. Usual k@k which we have been through and myself personally"
Now that is weird, because this is what the Smoktech website says:
"We are very excited to announce that SMOK has set up a customer center in united state
to handle the aftersale service for XPRO M65 and XPRO M80 plus.
These two items are covered by the manufacturer's warranties,within 3 months of purchase,we will
repair or replace any device that is deemed to have manufacturer defects. We do not replace
the device which with artificial damage.
All warranty issues for products purchased through distributors and independent resellers are
the responsibility of that party and not handled directly through SMOK. Please contact your
vendor for replacement first, if they rejected to handle it. Please send an email to
quality@smoktech.com with your vendor's information, we will mark them into the blacklist and
consider suspending the future cooperation. You can follow the below instruction to send your
defective device for repairing or replacement;
1. It is your decision on which carrier to use and also your expense.
2. Please note that packaging and package tracking are your responsibility.
3. Please send the device with a pre-print return shipping label in the packaging.
4. Please send the device with a receipt included to prove that your device is still
under 3 months warranty.
5. Please allow 2 weeks for us to process your return."
Now I sit with a Smok M65 with no screen that works and @Sir Vape just says sorry, it's not our problem.
I never dropped it. I installed the battery when I got it in my office. The screen was dead, I took the battery out, re-installed it and it went on. I vaped the whole day on it. I turned it off when I went home. When I got home I tried to turn the device on, but the screen was dead. The device still works, but the screen is dead.
I reset it, but nothing.
I left it standing during the night, the next morning the screen was working.
I used it during the day without troubles and the evening the screen did the same.
Now the screen is more dead than on.
Sorry if this is rude, but I don't know what to do anymore. To me this is very bad customer service from @Sir Vape . Selling products but not taking any responsibility for defective products.
Please @Sir Vape, step up and take some responsibility for the products you are selling.
I am sure the consumer protection act says the vendor must give some sort of guarantee on the products they are selling?
Please respond here @Sir Vape, I would like to hear @Sir Vape side of the deal.
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going that extra extra mile for clients wow ... whats the top sellers of juice?
