I had an incorrect estimation on my electricity reading 3 months ago, R9000.00 . Took a few pics of meter reading and serial number of meter. Stood for a few hours in the que.Our city council here in Cape Town is losing it, I swear...
Their water meter is installed inside my boundary line, so I put up a wall and a gate, and they could no longer get access to the meter.
I thought I would be pro-active and inform them they will have this issue, and the lady tells me they will move the meter but I will have to pay R2400 and some change,obviously I refused to do so, and the meter is still inside my yard.
So their policy is that if they are unable to access/read the meter 3 times, they move it at their own cost.
My grandparents were here so the main gate was always open and they could read the meter up and till the last reading.
Now the part that really got me pissed...
During the warmer months, I was a water warrior and only showered three times a week unless I have meetings set up, and took a swim each morning and night(kinda gross I know but hey,desperate times and all). During this time we used 4kl per month.Since it got colder and I no longer have the guts for the icy swimming pool, we use no more than 6kl.
So the last month they had no access and estimated my reading...16kl!!!!! I dont know developed their system or where the guy doing the estimation went to school, but both failed, I read the meter every Friday and in actual fact we used 6kl again.
Of course they expect me to pay the full R3100 and they will do a reversal, but my issue is if I do not pay they charge me interest on the overdue amount, but I do not get interest on the overpaid amount?
Needless to say I paid my monthly average based on my own estimation.
To sort it out, I had to pay my average consumption, and hand the proof of payment with the printed out copies of the photo's and an extention of payment form.
It might take them a month (or 3), but they will sort it out.
Good luck