LOL thanks for pointing that out.
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: this_feature_currently_requires_accessing_site_using_safari
I have recently made a purchase from Vape Club which didn't go as planned. I have been a customer since 2015 and never had any issue.
However, the way Lindsay handled the situation is why i need to let the community know on what an exceptional customer service Vape Club has as a business.
I placed an order 17/07/2017 at 11:19am for two items listed on the site, i received confirmation and as their sites shipping policy states the items should arrive next day.
On the 18/07/2017 at 16:30 i still had no response and emailed Vape club to inquire about my parcel i immediately got an email saying my parcel was shipped. When checking the shipping status i noticed that it had only been requested for collection at the time which was very disappointing, i then decided to voice my frustration as no one had called me to let me know of any delay or issues on why the package was not sent as per shipping policy.
Lindsay immediately gave me a call, apologized and explained the situation and for the inconvenience provided me with voucher for my next purchase.
19/07/2017 i received both items purchased.. but 1 of them was incorrect. I immediately emailed Lindsay but what happened next made my day!
The correct item is being shipped and i will receive it tomorrow, i get to keep the incorrect item and receive my voucher for the inconvenience caused. This is a show of fantastic customer service and a business that is run with good ethics.
I take my hat off to Lindsay and Vape Club for providing me with a excellent customer service and keeping me happy when we experienced some bumps in the road.
TLDR; Vape clubs customer service is no less than 5 stars, i will keep on supporting them as i have been.