Lets clear the air. self.electronic_cigarette
submitted 11 hours ago by vaporshark
DNA 200 – WE’RE SHIPPING!
The first batch of DNA 200's are finally complete and shipping has begun. We know a lot of you took advantage of our pre-order and are eager to get your hands on your new device. However, keep in mind that though we do our absolute best, we can only process so many orders on a daily basis.
If you placed your preorder in the first few days, you can expect a tracking number within the next 10 business days. If you placed your order recently, you are realistically looking at 2 to 3 weeks.
Our shipping and customer service teams are hard at work to ensure that your orders are carefully processed in the order they were received. If you wish to cancel your order due to the processing time, you can do so by contacting support@vaporshark.com[1] . Our team will promptly cancel and refund your order….BUT, we know this device is well worth the wait; you'll see for yourself when you hold it in your hands for the first time.
SUPPORT STAFF
We do realize that what we need to do is get these devices in your hands! That being said, many of you have been calling and emailing our support team to know when you will be receiving your orders. In fact, we are currently receiving an average of 500 phone calls and 300 emails per day; we do want to let you know that this volume is untypical and far exceeds our standard capacity. Whereas we typically respond to emails in under 24 hours, we are currently running an average of anywhere between 48-72 hours. However, in efforts to help future proof and strengthen our support staff to be able to better serve you, we have taken on several new staff members whom are currently being trained.
We ask that you bear with us during these extremely high call and email volumes. We’re doing our best to get back to each and every inquiry in the timeliest manner possible.
TROPICAL STORM / HURRICANE ERIKA
In addition to the above, we are expecting severe weather with the arrival of Tropical Storm Erika. Current projections show Tropical Storm Erika developing to a Category 1 Hurricane by Monday morning. If current projections persist and Erika makes landfall by Monday morning, our offices will be closed. If all fares well and power is restored by Tuesday we will re-open for business as usual. While we don’t anticipate that Erika will cause shipping delays, please note that we cannot be certain until the storm has passed and we are able to assess any damages that may occur. Thanks for your understanding; if there’s anything that’s out of our hands, it’s the weather!
source: https://www.reddit.com/r/electronic_cigarette/comments/3iry6w/lets_clear_the_air/
submitted 11 hours ago by vaporshark
DNA 200 – WE’RE SHIPPING!
The first batch of DNA 200's are finally complete and shipping has begun. We know a lot of you took advantage of our pre-order and are eager to get your hands on your new device. However, keep in mind that though we do our absolute best, we can only process so many orders on a daily basis.
If you placed your preorder in the first few days, you can expect a tracking number within the next 10 business days. If you placed your order recently, you are realistically looking at 2 to 3 weeks.
Our shipping and customer service teams are hard at work to ensure that your orders are carefully processed in the order they were received. If you wish to cancel your order due to the processing time, you can do so by contacting support@vaporshark.com[1] . Our team will promptly cancel and refund your order….BUT, we know this device is well worth the wait; you'll see for yourself when you hold it in your hands for the first time.
SUPPORT STAFF
We do realize that what we need to do is get these devices in your hands! That being said, many of you have been calling and emailing our support team to know when you will be receiving your orders. In fact, we are currently receiving an average of 500 phone calls and 300 emails per day; we do want to let you know that this volume is untypical and far exceeds our standard capacity. Whereas we typically respond to emails in under 24 hours, we are currently running an average of anywhere between 48-72 hours. However, in efforts to help future proof and strengthen our support staff to be able to better serve you, we have taken on several new staff members whom are currently being trained.
We ask that you bear with us during these extremely high call and email volumes. We’re doing our best to get back to each and every inquiry in the timeliest manner possible.
TROPICAL STORM / HURRICANE ERIKA
In addition to the above, we are expecting severe weather with the arrival of Tropical Storm Erika. Current projections show Tropical Storm Erika developing to a Category 1 Hurricane by Monday morning. If current projections persist and Erika makes landfall by Monday morning, our offices will be closed. If all fares well and power is restored by Tuesday we will re-open for business as usual. While we don’t anticipate that Erika will cause shipping delays, please note that we cannot be certain until the storm has passed and we are able to assess any damages that may occur. Thanks for your understanding; if there’s anything that’s out of our hands, it’s the weather!
source: https://www.reddit.com/r/electronic_cigarette/comments/3iry6w/lets_clear_the_air/
