your own screenshot shows that it says overnight courier...
I have given you my number, I will gladly have a chat on the phone. We do try to do same day as much as possible and I can see that the waybill was created at 10:43 in the morning for same day however this is not always a guarantee that it will be delivered same day, we start packing orders at 9am, we do not advertise same day anywhere as it is not something we can always guarantee due to high volume orders, staff being on leave etc., multiple factors can affect this, I know you are used to receiving it same day and that is great but I will reiterate that this is not something we actually offer and it is done as a bonus
Again an order being shipped the same day does not mean an order will be delivered the same day, being shipped simply means that it is dispatched (SENT) from our warehouse
I am trying to be professional here but unfortunately you refuse to listen to reason.
I have given you my number, I will gladly have a chat on the phone. We do try to do same day as much as possible and I can see that the waybill was created at 10:43 in the morning for same day however this is not always a guarantee that it will be delivered same day, we start packing orders at 9am, we do not advertise same day anywhere as it is not something we can always guarantee due to high volume orders, staff being on leave etc., multiple factors can affect this, I know you are used to receiving it same day and that is great but I will reiterate that this is not something we actually offer and it is done as a bonus
Again an order being shipped the same day does not mean an order will be delivered the same day, being shipped simply means that it is dispatched (SENT) from our warehouse
I am trying to be professional here but unfortunately you refuse to listen to reason.