Zamplebox , Monthly Boxes

@MurderDoll , nothing from them saying that its left , just the first email saying that it will be sent , going to see if there is anything in my zample box account ..
 
So I emailed zamplebox. They had sent the parcel out on 9th already.

Got my tracking number now at least.

@Rowan Francis
Maybe try mail them and see if they haven't sent yours out already?
 
Yup. Sent an email and got a response with tracking. Good stuff.
 
I dunno about you guys but the waiting is killer :)

Fastech is faster than USPS

So USPS says this:
June 23, 2014 , 10:00 am
Depart USPS Sort Facility
LOS ANGELES, CA 90009
Your item departed our LOS ANGELES, CA 90009 sort facility on June 23, 2014 at 10:00 am. Information, if available, is updated periodically throughout the day. Please check again later.

and EMS says this:
Parcel number LNxxxxxxxxxUS was not found in the database!
Please check your parcel number and re-enter if it is incorrect.
If your number is correct and your parcel details do not appear, please call our help desk.
 
I sent ZampleBox an email and they replied now telling me I should have it by next week. If not they will do something about it.

@zaVaper June? Holy crap dude!
I'd have lost my marbles long ago!

Send ZampleBox a mail and complain!
 
It's rough waiting, I figured I'd give them a calender month before raising some kind of hell!

On a positive note I have crafted two new flavours whilst waiting.
 
So the good Guys @ Zamplebox have decided to re-send another Zamplebox.
You have to agree that this is amazing customer service!

To Chris and Tony @ Zamplbox if you read this, Well done!
 
So what is the average awaiting time for a Zamplebox because I have just placed my order and paid and what not. I am just curious o_O
 
My tracking number doesn't update and they said there is nothing they can do. It doesn't show on SA side either. :/
 
@MurderDoll Exactly what happened to me. None of my orders have updated past the point where it left the US.
One was stuck on "waiting shipment from client" something like that.
I sent them a mail, they said I should wait a bit, 3 weeks later still no update so they sent me another box.
Both of those boxes have arrived however!

The biggest thing here is being patient, honestly, it kills me to wait this long without any info!
I end up visiting the post office almost daily after about 3 weeks have passed since shipping
 
Just a quick update: My order that was shipped on the 23rd of June has arrived at my local PO today... so I guess +- 37 days shipping....

ok, so the PO messed up and sent my parcel to the wrong PO branch then to the HUB then to Customs then to the HUB and then to my local PO. :confused:

Hopefully delivery will be a bit smoother next month. Going to pick up sometime tomorrow. PS VAT was R42 for the gold box :) awesome sauce.
 
Lucky fish. Keep hearing stories about joburg hard working postal system.
 
I sent the guys at zamplebox an email inquiring about shipping times and there reply

"Our shipping time to SA after your order takes 1-2 weeks" I think this is either optimistic or it is true and the postal service is where the major delay happens....We shall see
 
Guys a little bit of 'hurry up and wait' is what is required for Zamplebox...

Those who have been emailing complaints and receiving second boxes for free, this may land up in Zamplebox refusing to honour orders to ZA because they land up shipping two every time.

This will come at a cost for the rest of us! Please show a little patience. It is normal US shipping, not priority, so you should be expecting to wait a month. If it comes sooner than this, then it is a bonus
 
I don't want free juices.

All I wanted was my tracking to work so I could know where my parcel was.
Singapore seems to handle this impossible endeavour quite easily. I would have though the "all mighty America" would laugh at the simplicity of this task.

Guess it just goes to show that it is an impossible task after all. :/
 
Fair comment @MurderDoll, and this was not a criticism at you or anyone specifically.

If my box genuinely did go missing I would like them to send me a replacement.

Just wanted to make sure any people with dubious intentions got the message ;)
 
Have to agree with @devdev In my scenario the USPS tracking number wasn't even listed on the EMS database, to this day it isn't.

The assumption I made that the package has gone MIA on week 4. I think at the very least we need to allow for 40 days.

Between the post office and customs things can be seriously delayed. when in doubt mail JIMCCustomerServices@postoffice.co.za
 
devdev said:
Fair comment @MurderDoll, and this was not a criticism at you or anyone specifically.

If my box genuinely did go missing I would like them to send me a replacement.

Just wanted to make sure any people with dubious intentions got the message ;)
Click to expand...
Totally agree with you.

If they had to send a second box and it arrived. Id tell them to invoice me for it.

I wouldn't be able to live with myself for "duping" them. My luck Id get poisoned or something.
 
Sent off a mail to Chris and Tony from ZampleBox explaining that I received my first order and asking to be invoiced for the re-sent box.

I also gave them insight into the potential postal delays within South Africa, and provided the South Africa Post Office customer center email address to assist with tracking and translating USPS codes into SA codes.

Now I can sit back and enjoy a quality vape with a clear conscience.
 
zaVaper said:
Sent off a mail to Chris and Tony from ZampleBox explaining that I received my first order and asking to be invoiced for the re-sent box.

I also gave them insight into the potential postal delays within South Africa, and provided the South Africa Post Office customer center email address to assist with tracking and translating USPS codes into SA codes.

Now I can sit back and enjoy a quality vape with a clear conscience.
Click to expand...
I applaud that on behalf of the SA vaping community. Kudos, Sir.
 
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