All Skylines sold out in under 3 minutes! 
Yea, such a shame my order was cancelled (not by me). Very disappointing, to get served like that. Sometimes no matter how good the product is, you can get put off totally by the brand with bad service. Well I have emailed them so lets see what happens.
I don't think you'll get half decent feedback, they've got their money - target reached but it sure does put you off the product. I look at it this way - By our standards it's not cheap & if one has to go through all that just to get told "hey sorry chap we don't need your money" without any explanation and thus having all the steam sucked from you, I'll rather give my money to local hard working vendor who cares. It takes the fun out of my hobby so I'll just remain excited about what's going on locally & what's available. In the past 3 days I've read some awesome reviews on R 500/R600 tanks. I can afford it but is it truly worth the frustration - No.
I can assure you that they do care about you @Deckie! The issue is that they are so way oversubscribed and they can't cope... they had around 500 Skylines available for the whole world... it literally is the best RTA on the planet so a lot of people want one...
I understand what your saying, but i happen to be 1 of those 500 people who had it in the basket and right at the end to be cancelled with no explanation. I would totally understand if i logged in and it was out of stock. If for some reason there was an issue with payment then give me the option of another method of payment and if that fails then let ME cancel the order.
I understand that Rob & do believe the Skyline is a good tank. What got me is the fact that it was reserved for me in my cart but on check out it was suddenly gone. "Reserved" means "Reserved" or do I totally misunderstand the true meaning of the word. They give you 30mins to check out or they chuck it back into stock. When I added it to my cart, the site told me that it was reserved for 30mins & counting but when I went to check out 2 mins later it stated the item was no longer In Stock. Why do the reserved system if it just another meaningless gesture? That's what punctured me. I'll have a few beers with my mates over dinner & I'll be fine, just frustrated at all the shuffling, dodging & diving to make sure I was there on time.
Sounds like someone after my own heart... the best tasting fruit is always got out of someone else's trolley.
Thanks @Rob Fisher , I really put my heart into it today & I could understand it if I missed and when I tried to add it to my cart it was out of stock.. I even put my afternoon on hold because I wasn't going to get caught snoozing. Teach me to use the "F" word when a taxi cuts in front of me. I'm patient Rob. There's a reason for this. I'd appreciate if you could next time.
Bud I feel your pain.......
I'm not going into any details but let's just say that I'm an iMac poorer today.
I reserved my whole f&@)g afternoon
to do this ..... and then....
Motherflufer!!!!!!
I almost shat a deer! Antlers and all.
As for the e-mail notification...........
Uhmmmm still waiting.
Anyway, people died in the war, more serious things to be upset about.
Ok guys. Here is an update regarding my order. After i sent an email to them and really not expecting any response what so ever, i get an email from them appologising and also giving me an option to pay via paypal. Payment made now and within 2 minutes i received notice that my order will be shipped out Monday morning via DHL.
So in return i would like to give them credit for giving me a chance to get what i wanted. Very very good service from this company and will surely do business with them in the future.
So in return i would like to give them credit for giving me a chance to get what i wanted. Very very good service from this company and will surely do business with them in the future.
So was I. But glad to see that they did settle my case in such a professional way considering that they had been sold out anyway.
Sho reading this story this morning had my so intrigued I felt terrible for u guys! Now I want one too I'll jus wait til more come in and my wife has made enough money for me to get one haha
I emailed them just after you did yesterday & only received a response this morning after I returned from cycling. I'm totally humbled - they have offered me one. @Rob Fisher my apologies .. they are awesome.
That is awesome @Deckie . They really do care for their clients and to those who lost out. Really did not expect this kind of service. Well done to them.
OK so not only is the Skyline the best RTA in the Universe it's also run by a caring and awesome team in Greece!
OK so not only is the Skyline the best RTA in the Universe it's also run by a caring and awesome team in Greece!
So what a nice way to start the day……..
I sent ESG a mail… No anger/fighting talk or any such thing i just explained what happened when i tried to place my order,
and simply requested if i could maybe reserve one out of the next bach or something like that….
I received a E-Mail from a certain Mr. Vassilis……..
Pretty much asking for all my details so my order can be sorted out.
To say I'm stoked is a understatement!
I must say a BIG "THANK YOU" to ESG and for the way they have come through.
It says a lot about you and your company when you do things like this.
also thanks to @Rob Fisher @Deckie @Ash for various other important reasons too.
I received a E-Mail from a certain Mr. Vassilis……..
Vassili Papakonstantinou is the owner and Top Man at ESG. Really fantastic when the owner of the business replies to emails! ESG for the win!
Yip they blew me out the water too, no arguments - just said we will make your day better - send us your details. I just had to send them an email last night because I had heard nothing since Sunday morning. This morning I received an email with the total amount & just had to pay via PayPal ... done & now just waiting.So what a nice way to start the day……..
I sent ESG a mail… No anger/fighting talk or any such thing i just explained what happened when i tried to place my order,
and simply requested if i could maybe reserve one out of the next bach or something like that….
I received a E-Mail from a certain Mr. Vassilis……..
Pretty much asking for all my details so my order can be sorted out.
To say I'm stoked is a understatement!
I must say a BIG "THANK YOU" to ESG and for the way they have come through.
It says a lot about you and your company when you do things like this.
also thanks to @Rob Fisher @Deckie @Ash for various other important reasons too.
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