It seems like this story has just disappeared. If I remember correctly @ShaneW was going to investigate the alleged email from Patric West at Absa and provide some feedback with regards to it's validity. Admins please give the rest of us some feedback.
"Hi everyone,
I just want to give my side of the story with regards to the post that was made, as I feel it is fair to hear both sides of a story.
I am in no means or intended to be named a 'scammer' or am trying to be one, I placed some orders at various vendors, not trying to scam anyone by any means. I have been having issues with my bank, ABSA - where they were doing an online migration for a better looking and new system that works more efficient, but for me the website was not working the way it should be.
I had no issues in the past with any vendors, everything was perfect and working - Notice this all happened in the relatively same time period while the migration was taken place.
I would get notifications with payments that are going through, but they didn't actually pull through, I contacted my bank recently after getting numerous emails from vendors asking me whats going on - here is the reponse and I quote;
'Dear Matthew
Thank you for your email.
Please note I have received feedback from our system engineers.
Please accept our sincere apology for the inconvenience caused regarding the online banking.
Our system engineers are currently attending to the problem; we unfortunately do not have a stipulated time as to how long it will take them for resolution of the problem. I do appreciate your patience while we resolve the problem.
Please note you can also try using a different browser eg. Internet Explorer 8 or 9 or Mozilla Firefox.
Should you require further assistance, please feel free to contact me via email attechnical@absa.co.za or do not hesitate to contact the call centre again on 08600 08600 (+27 11 501 5110).
Regards
Patric West
Email Administrator
Absa Internet Banking
www.absa.co.za"
After the vendors emailed me, asking what's going on, i immediately went to my bank and that's the response I got.
With no hesitation I paid everyone the outstanding amount that was owed and I apologized to everyone involved. And I would like to do so again;
I would like to apologize to everyone that got affected by this, I tried to resolve it as soon as all of this starting arising, I apologize to the community as a whole and I ask that you accept this apology as it was by no means on purpose, and I did not mean to hurt anyone, If you were affected by this, please send me a PM or an email and I will try and resolve it ASAP.
Thanks for taking the time to read this, i would just like to give my side of the story."
"Hi everyone,
I just want to give my side of the story with regards to the post that was made, as I feel it is fair to hear both sides of a story.
I am in no means or intended to be named a 'scammer' or am trying to be one, I placed some orders at various vendors, not trying to scam anyone by any means. I have been having issues with my bank, ABSA - where they were doing an online migration for a better looking and new system that works more efficient, but for me the website was not working the way it should be.
I had no issues in the past with any vendors, everything was perfect and working - Notice this all happened in the relatively same time period while the migration was taken place.
I would get notifications with payments that are going through, but they didn't actually pull through, I contacted my bank recently after getting numerous emails from vendors asking me whats going on - here is the reponse and I quote;
'Dear Matthew
Thank you for your email.
Please note I have received feedback from our system engineers.
Please accept our sincere apology for the inconvenience caused regarding the online banking.
Our system engineers are currently attending to the problem; we unfortunately do not have a stipulated time as to how long it will take them for resolution of the problem. I do appreciate your patience while we resolve the problem.
Please note you can also try using a different browser eg. Internet Explorer 8 or 9 or Mozilla Firefox.
Should you require further assistance, please feel free to contact me via email attechnical@absa.co.za or do not hesitate to contact the call centre again on 08600 08600 (+27 11 501 5110).
Regards
Patric West
Email Administrator
Absa Internet Banking
www.absa.co.za"
After the vendors emailed me, asking what's going on, i immediately went to my bank and that's the response I got.
With no hesitation I paid everyone the outstanding amount that was owed and I apologized to everyone involved. And I would like to do so again;
I would like to apologize to everyone that got affected by this, I tried to resolve it as soon as all of this starting arising, I apologize to the community as a whole and I ask that you accept this apology as it was by no means on purpose, and I did not mean to hurt anyone, If you were affected by this, please send me a PM or an email and I will try and resolve it ASAP.
Thanks for taking the time to read this, i would just like to give my side of the story."