To their credit, I've shipped 2 parcels this week with TCG, paid the usual R85 and parcels were delivered the next day. But I don't use any online thing, I just drop the parcel the old fashion way in their shop around the corner from my workplace
I've always been happy with Pudo except for one time only, when the parcel was sent to the wrong province.
The big question now is whether Pudo is affected by TCG's system upgrade. Has anyone used Pudo in the last few days??
The big question now is whether Pudo is affected by TCG's system upgrade. Has anyone used Pudo in the last few days??
This happened to me yesterday, and it caused so much drama.
I use the Pudo at Sandton City, so atleast there are people there who can assist. After about 10 calls to their managers, and profuse apologies, it got sorted.
I shudder to think of those who go to lockers that do not have people on site
I have recently arranged a pudo pick up to locker and still have not received the package cannot even track it does not show anything then after waiting for 20 min I then was told they can track only on the old system and they not picking it up on the new system as i couldnt as well so i was told to call today to check up on the progress called the branch and after being on hold for 25min i gave up hopefully i would get an alert when the package arrives
Tried to top up my Pudo account today, cannot do it, even after updating my app last week. Gives me errors on set amounts and when I select Custom Amount it shows "website unavailable". Think I'll give Pudo a skip for a week or two until they get their system sorted. Postnet, here we come...
@DarthBranMuffin I think PostNet is a bit expensive. Try Pep-to-Pep, if there's one near you and the recipient. I haven't used them yet, but I've heard that they're reliable.
I've just logged on (via my laptop) to Pudo. This notice appears
You have to click Okay, as you can't access anything else.
Nothing seems to have changed - my Profile is as it was. I was expecting map co-ordinates which I would have to find, or something, but there's nothing. My street address is registered, so I clicked Save without changing anything. No response from system. So I deleted my address and typed it in again. Clicked Save and it worked.
But what now?? It doesn't take me to the part where I can book a delivery or collection. It simply does nothing.
Perhaps it's better on the App? I downloaded it and there is nothing on the App about using map co-co-ordinates. I can't check anything else as I don't actually need to use the system right now - I was just curious.
You have to click Okay, as you can't access anything else.
Nothing seems to have changed - my Profile is as it was. I was expecting map co-ordinates which I would have to find, or something, but there's nothing. My street address is registered, so I clicked Save without changing anything. No response from system. So I deleted my address and typed it in again. Clicked Save and it worked.
But what now?? It doesn't take me to the part where I can book a delivery or collection. It simply does nothing.
Perhaps it's better on the App? I downloaded it and there is nothing on the App about using map co-co-ordinates. I can't check anything else as I don't actually need to use the system right now - I was just curious.
Updated my profile on the app, logged out and tried to log back in, password not working. Tried to create a new account, says email already used. Went online and tried to reset password, says email is not registered... hahaha 1 2 3 block myself, I give up for now. I shall try again tomorrow.
I am so annoyed with TCG that all my addresses are lost and that I have to enter an address every time! Goodbye Courier Guy!
I've received packages from them a couple of times before and never had an issue. Sent once and same. The only pain is needing to go into the physical store and once when someone tried sending me something they could not find the store closest to me, so they had to choose another one.
Oh. My. Vape.
What's happening at the moment (or not happening!!) with TCG is really bad, but spare a thought for their IT guys, who must be going through hell at the moment. Spare a thought too for the Call Centre, who is probably being flooded with calls from irate customers.
None of this was intentional, so let's cut them some flak. It's not as if parcels have gone missing - that would be a different story!
None of this was intentional, so let's cut them some flak. It's not as if parcels have gone missing - that would be a different story!
If this was intentional it is pretty damn funny. If not 
flak
noun
cut someone some slack
flak
noun
- 1.
strong criticism.
"you must be strong enough to take the flak if things go wrong"
cut someone some slack
- INFORMAL
allow someone some leeway in their conduct.
Disagree. If PUDO didn't end up in a mess over the past few months, yes. But it did. No senior management that then makes a decision to implement the same crap system into their whole operation at the busiest time of year should be trusted to make a damn cup of coffee. They should be taken outside and shot.
No slack for total incompetence, sorry.
If this was intentional it is pretty damn funny. If not
flak
noun
- 1.
strong criticism.
"you must be strong enough to take the flak if things go wrong"
cut someone some slack
- INFORMAL
allow someone some leeway in their conduct.
Well done @Puff the Magic Dragon on noticing that. Yes, I meant "slack" not "flak"! Thnx!!!
I agree that it shouldn't have been done in Dec.
The new TCG system is really screwed! I scheduled a pick up in PTA. They picked up the parcel but wanted to deliver it to the same address in PTA! Phoning the office I realise all the pickups have been allocated the same tracking number! Holding thumbs they can sort it out and deliver the parcel to me tomorrow! If not the poo is going to hit the fan!
Time to find another courier company!
Time to find another courier company!
Booked Pudo collection this morning and it was just the same as it used to be - no problems so far. Let's see what happens when I deposit the parcel in the locker later today.
Anyone here have the pudo office contact numbers as I still have not received my package collected last year on the 25 I know it is a tricky time being holidays and stuff but no one at the courier guy can tell me where my package is they said i should call pudo to check, so i really need to get in touch with them
Contact TCG head office and ask them to put you through to the PUDO track and trace team.
010 222 2300
010 222 2300
It’s technically the best time to implement new systems because you have a decreased amount of users as opposed to a “normal” day and also all the holidays in between to iron out the rough edges.
On the other hand, if you are operating some sort of retail outfit, it’s best to freeze all changes over any holidays and “go live” when the full development team is on standby to address and rectify and major issues without affecting your bottom line.
Something wasn’t tested sufficiently and or some bad decisions were made but I am interested to see how long it takes for them to recover.
I have 2 orders to be shipped through to my address but on both orders, TCG sent me an email saying they failed to pick up. When I looked at the address, I realised the problem. My address and the provider’s address were sort of combined into a new address and assigned to both of us so the pick up and the delivery addresses were the same and obviously non existent
Update: No problems depositing parcel in locker.
I received a PUDO parcel today which was delivered into the locker yesterday, so seems all good. Sent one myself today, so let's see how that goes but I'm keeping positive.
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