TCG Rates DECREASE

[DarthBranMuffin]

Thank you to all the Pudo Guinea Pigs... or shall we call you Pudo Pigs... will keep checking this thread as after sending 4 parcels off via postnet today, I truly hope Pudo gets back on track. Was quite an experience to speak to other human beings face to face... back in my cave I crawl!

 

[YeOldeOke]

Was quite an experience to speak to other human beings face to face... back in my cave I crawl!

@DarthBranMuffin That can be terrifying and disorienting in todays social media world, where the only live face you ever see is a pic.

 

[Rob Fisher]

Well, happy days! The parcel arrived! Thank the Pope! 2 x iPhone Pro's for my girls! Late Xmas present! Had to get them from the US of A because the local supplier had bugger all stock for months!

 

[Dela Rey Steyn]

I see a few people , including @KieranD ( Vape Cartel & Tackle Cabin ) are switching to JKJ Express.

 

[Hooked]

Update: No problems depositing parcel in locker.

Parcel was deposited in locker on Tuesday evening. Collected by TCG on Wednesday. Received by recipient today, Thursday.
Parcel went from Yzerfontein WC to another town in the Cape.

On Monday I'll be sending to Gauteng, so we'll see how that goes.

 

[Quintusson]

Alas, my PUDO experience has not been as smooth. Day 3 and they're trying to find the package...

 

[YeOldeOke]

Parcel was deposited in locker on Tuesday evening. Collected by TCG on Wednesday. Received by recipient today, Thursday.
Parcel went from Yzerfontein WC to another town in the Cape.

On Monday I'll be sending to Gauteng, so we'll see how that goes.

Sorry but try sending 10-15 parcels per day and see how much time you spend sorting out the mess that inevitably ensues, daily.

 

[Hooked]

Alas, my PUDO experience has not been as smooth. Day 3 and they're trying to find the package...

Oh. My. Vape. Keep us posted!

 

[Quintusson]

Got notified earlier. It was delivered late this afternoon.

 

[Hooked]

A parcel which I sent to Pretoria on Thursday, via Pudo, arrived this morning. So no worries about Pudo deliveries, but their tracking system (which is the same as TCG's) appears to be down, as no tracking details ever appeared. Just said that shipment could not be found.

 

[DarthBranMuffin]

A parcel which I sent to Pretoria on Thursday, via Pudo, arrived this morning. So no worries about Pudo deliveries, but their tracking system (which is the same as TCG's) appears to be down, as no tracking details ever appeared. Just said that shipment could not be found.

Thanks @Hooked , I'll give them a try again on my next run.

Just had a chat to the TCG driver that dropped of my Wiener Vape order this morning: they are all so frustrated with the new system as the pin-code system is offline most of the time and they have to try and enter it later on while on the road to show the delivery has been completed. He said that December was an absolute nightmare for them too from a driver perspective with the new system and none of them can see why they changed it while the old system was in perfect working order.

But with Pudo back on track and TCG deliveries happening, I am sure they are close to resolving all the issues that came with the changeover.

 

[TFM]

The new TCG system is really screwed! I scheduled a pick up in PTA. They picked up the parcel but wanted to deliver it to the same address in PTA! Phoning the office I realise all the pickups have been allocated the same tracking number! Holding thumbs they can sort it out and deliver the parcel to me tomorrow! If not the poo is going to hit the fan!

Time to find another courier company!

Try Rhenus, they are amazing and when I have trouble they sort it out very quickly.....

 

[Viper_SA]

Ordered from Vaper's Corner yesterday afternoon. Delivered before noon today via TCG. No hassles with anything.

 

[YeOldeOke]

TCG seems to be OK now, except local same day & ON deliveries have cost increase. How is PUDO now, still need to give people a cheaper option.

 

[Quintusson]

How is PUDO now, still need to give people a cheaper option.

Had a slight hiccup with PUDO, but it was my own fault. I scheduled a locker-to-door but when the TCG delivery guy arrived to pick up other parcels, I gave that one to him too which seems to have caused confusion as the locker was never activated to say the item's been delivered. But sorted out quickly and other PUDO deliveries have gone smooth.

All my TCG deliveries are also now back on track as they used to be and cost is about R5 more than it was last year, but seeing as I absorbed the previous increase, I brought my delivery cost in line again with what they charge (still absorbing a R0.90 difference my side, but that's minimal and it's just easier to charge flat R85 than R85.90) and I inform all my clients of the increased cost upfront so they are aware and none have complained yet.

 

[YeOldeOke]

Had a slight hiccup with PUDO, but it was my own fault. I scheduled a locker-to-door but when the TCG delivery guy arrived to pick up other parcels, I gave that one to him too which seems to have caused confusion as the locker was never activated to say the item's been delivered. But sorted out quickly and other PUDO deliveries have gone smooth.

All my TCG deliveries are also now back on track as they used to be and cost is about R5 more than it was last year, but seeing as I absorbed the previous increase, I brought my delivery cost in line again with what they charge (still absorbing a R0.90 difference my side, but that's minimal and it's just easier to charge flat R85 than R85.90) and I inform all my clients of the increased cost upfront so they are aware and none have complained yet.

Thanks. The local is now 86.25 + ~5% cc processing fee.

 

[Quintusson]

Thanks. The local is now 86.25 + ~5% cc processing fee.

That's interesting. I have a pre-pay account (like MTN Pay As You Go) and my quotes, local and to main cities like Durban or Cape Town) are all R86.25 final amount. Maybe look at setting something like that up. It's a pain sometimes as one needs to remember to top it up and if you don't then you find yourself sending via Rush.co.za (as TCG takes about 3 days to reflect money in your account after paying) but seems worth it cost wise. In saying that, not sure if you can go this route being a shop, but just try and find out.

 

[YeOldeOke]

That's interesting. I have a pre-pay account (like MTN Pay As You Go) and my quotes, local and to main cities like Durban or Cape Town) are all R86.25 final amount. Maybe look at setting something like that up. It's a pain sometimes as one needs to remember to top it up and if you don't then you find yourself sending via Rush.co.za (as TCG takes about 3 days to reflect money in your account after paying) but seems worth it cost wise. In saying that, not sure if you can go this route being a shop, but just try and find out.

Yes, it's 86.25. But how do you receive that 86.25. If by cc you pay processing fees on it. Not much, but multiply by monthly volumes.

And just to clear up for those reading, 86.25 to other main centers is economy 3-4 days, not overnight. Overnight (or 1-2days depending location) is 120 approx, not sure by cents right now. Economy you may receive it quicker, or you may not.

We are on CG's lowest rates. And we DON'T load shipping rates, we charge what we pay, or less.

 

[Quintusson]

And just to clear up for those reading, 86.25 to other main centers is economy 3-4 days, not overnight. Overnight (or 1-2days depending location) is 120 approx, not sure by cents right now. Economy you may receive it quicker, or you may not.

We are on CG's lowest rates. And we DON'T load shipping rates, we charge what we pay, or less.

I concur 100%. R86.25 from Pretoria to Cape Town does not mean you will get it next day, it will take 2, 3 or 4 days (more if a weekend is involved). To Durban it's usually overnight but can also take 2-3 days.

Yes, it's 86.25. But how do you receive that 86.25. If by cc you pay processing fees on it. Not much, but multiply by monthly volumes.

True that

 

[TFM]

Problem that I have with TCG now is that if you do not book before 15:00 they simply don't come. Sometimes orders come in late and you can't book before 15:00... We don't have a daily collection anymore and we can't write manual waybills. This delays packages and clients get upset. I hate this new system

 

[YeOldeOke]

Problem that I have with TCG now is that if you do not book before 15:00 they simply don't come. Sometimes orders come in late and you can't book before 15:00... We don't have a daily collection anymore and we can't write manual waybills. This delays packages and clients get upset. I hate this new system

Maybe just put up a cutoff time for orders, then customers know anything placed after that will be processed next day. Generally they're happy with that, as long as they know upfront.

 

[Quintusson]

Problem that I have with TCG now is that if you do not book before 15:00 they simply don't come. Sometimes orders come in late and you can't book before 15:00... We don't have a daily collection anymore and we can't write manual waybills. This delays packages and clients get upset. I hate this new system

I always thought it was 14:00, but checked their site now and it says 14:30:


It does state 'unless by other arrangement', so maybe contact your regional office and make alternate arrangements for later booking and pick up?

 

[Hooked]

No problems with Pudo, which I've used a few times in the past few days.

 

[Quintusson]

Interesting. Got a email from TCG today. Cutting out the first two paragraphs where they talk about the migration, etc. etc. and then this:

"We have also listened to your feedback regarding the rate structures that were launched with the new Client Portal. As a result of the overwhelming response, we will be restoring your account to the rate you were on prior to the migration on the 28th of December. This will be effective from 24 January 2022"

This is likely only applicable to account holders like myself, etc. but still.

 

[Grand Guru]

I hope this new change isn’t going to cause another mess…