I'm not happy with my most recent purchase at Vape Cartel.
Firstly the website indicates that purchases of over R1000 get free overnight shipping and will arrive before 12:00 the following day. I concluded my order before 15:00 which means the package should have arrived the next day, but it arrived a day later. I know its most likely the couriers fault as they failed to deliver when they were supposed to, but if the couriers can't be relied upon then Vape Cartel shouldn't make such promises. Also I don't live in an outlying area as I receive other orders from other vendors the following day all the time.
Secondly when my package arrived and I opened it up, everything was in shambles. The box of the sicario mod is completely broken and in pieces everywhere, and quite literally everything in the box is dusty and dirty. I have to wash my hands every time I take something out of this box.
I am really disappointed in this level of service. The sicario mod is so dirty I have to thoroughly clean the thing before I use it
Sent from my SM-N910F using Tapatalk
Hi @Mr. B
I would like to sincerely apologise for this. This is certainly not acceptable and I am appalled at the way this order was sent out. That is on us and I would like the opportunity to sort this out with you personally.
Regarding the delivery, that unfortunately is out of our hands. All couriers this time of year are under immense strain and they honestly are doing everything they can to meet delivery deadlines.
Please drop me a PM or preferably a mail on info@vapecartel.co.za so we can sort this out with you
Best Regards
KD
