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Yes! Super friendly and knowledgeable staff, a huge selection of juice and hardware and a really comfortable vibe. Even if it's a bit out of the way it's really worth it!Vape Cartel, its just down the road, go there.
I wouldn't say that. Every other VK I've been to I have received awesome service. I think it's just the one in the South that's not great. I visited that store not long after it opened and it wasn't great back then either.I think vape king has become to big to manage quality control successfully
U have mail.It has taken me all day to work up the courage to reply to this post because honestly I am embarrased. We take great pride in our Brand and getting feedback like this for me is like telling me someone has died and while it is something one does need to know it is upsetting.
I am truly sorry that you had this awful experience. The Alberton store is not owned by Head Office and is a franchisee, they have strict rules where they are supposed to stick to some fundamental rules and seeing this honestly makes me want to shut the store down right away.
Thank you @Hardtail1969 for the review and your honesty it is much appreciated, you can be assured we will not take this matter lying down. I am appauled at what you have said, not because it was said but because that is what your experience was.
Please can I ask you to email me on sharri@vapeking.co.za with this experience so I can take it up with the owner of the store.
Dear HardtailVape King Alberton
Well, what a disappointment.
The shop is small, dirty, and has that porn/sex shop vibe, which is cool if that is what you are after...
The staff? Abysmal. Two dudes, who look and act as if they would be at home in some skaterbooi video or as extra's in a youtube "here hold my beer while i"..
At any rate, the experience left me vowing never to set foot in that particular shop again.
Low stock levels, few devices, and lots of "its on the website man".
Perhaps getting rid of the comfy couch and adding some ventilation, and maybe a window clean, and a general wash would help.
As to the staff... still not sure if they have surfaced from their post party daze..
Sent from my SM-A700FD using Tapatalk
+1 Have heard horror story's about that shop.
I wouldn't say that. Every other VK I've been to I have received awesome service. I think it's just the one in the South that's not great. I visited that store not long after it opened and it wasn't great back then either.
So sad to hear when customers are treated like shyte.I'll never walk into another Vape King
So sad to hear when customers are treated like shyte.
This is the reason why i am also done with certain vendors of which Vapemob is one of them. I am so close to doing a youtube video and naming and shaming the vendors that think they are the cows tits. I have many pm messages of fellow forum members that have had bad experiences with big name vendors.
Without customers they are nothing and that should be lasered into their heads.
Wow. Not cool. At all.But the moment someone starts laughing and high five'ing each other in front of a person
And rightly so, that's completely unacceptableFunny thing is right, I'm not one to suck up to anyone. But the moment someone starts laughing and high five'ing each other in front of a person that is giving you money for a product, I'd call that crappy customer service. ESP when the laughter and high five was at the customer's expense.
I might not be one of the biggest spenders in that shop but they will never see one cent of my hard earned money.
Vape King - Bellairs Mall
I ordered my first mod and juice off the website from Vape King and was very satisfied with the response and delivery time.
So thinking that they already had a tick in my good books I decided to go try out the shop in Bellairs Mall as I needed new coils and replacement glass for my Cloud Beast.
Just like my visit to another Vape shop before I had my toddler with me, who luckily, sat quietly in the trolley while waiting for me.
Firstly the three young guys behind the counter found it extremely funny that I was happy that they did have stock of not only 1 but 2 replacement glasses for my tank, which I've been searching for for over a week. So much so that they thought it good to make fun of my enthusiasm.
Then when I asked for coils for both my tanks I got yet another laugh because apparently me and my daughter was the peanut gallery and I was unsure of which coils to get.
I have to say that the advice, guidance and assistance from this shop was actually quite shitty. As a new vaper you'd expect these guys to be a little more helpful when they can clearly see that I'm not sure about what it is that I need to buy.
Sorry to say, I'm sticking to Vape Rite from now on. I'll never walk into another Vape King just to get ridiculed and laughed at again.
Sorry to hear that you had a bad experience there @QKNatasha . I normaly get good service there, but maybe thats because I only deal with @Dr Phil, If I go there and Phil is not there, then I turn around and pop in another day.Vape King - Bellairs Mall
I ordered my first mod and juice off the website from Vape King and was very satisfied with the response and delivery time.
So thinking that they already had a tick in my good books I decided to go try out the shop in Bellairs Mall as I needed new coils and replacement glass for my Cloud Beast.
Just like my visit to another Vape shop before I had my toddler with me, who luckily, sat quietly in the trolley while waiting for me.
Firstly the three young guys behind the counter found it extremely funny that I was happy that they did have stock of not only 1 but 2 replacement glasses for my tank, which I've been searching for for over a week. So much so that they thought it good to make fun of my enthusiasm.
Then when I asked for coils for both my tanks I got yet another laugh because apparently me and my daughter was the peanut gallery and I was unsure of which coils to get.
I have to say that the advice, guidance and assistance from this shop was actually quite shitty. As a new vaper you'd expect these guys to be a little more helpful when they can clearly see that I'm not sure about what it is that I need to buy.
Sorry to say, I'm sticking to Vape Rite from now on. I'll never walk into another Vape King just to get ridiculed and laughed at again.
Sorry to hear that you had a bad experience there @QKNatasha . I normaly get good service there, but maybe thats because I only deal with @Dr Phil, If I go there and Phil is not there, then I turn around and pop in another day.