Vape Shop Order Support

[ace_d_house_cat]

Hi,

I placed an order with Vape Shop on Monday 28 December 2020. When I called the next day the lady had mentioned "I should receive it by the end of the week".

I am trying to contact Vape Shop Online (Rosebank) but it seems to ring and then go to voicemail. I don't mind the order taking a while to arrive, all I require is an estimated ETA and whether or not I actually will receive all the items I ordered. I am a bit desperate for some of those items that I've ordered so if it can't be fulfilled then I will purchase them elsewhere, I'd just like to know if I'm receiving them or not. Who could I contact to find out the above info?

Any help would be appreciated, thanks in advance.

@Vaperite South Africa

 

[ace_d_house_cat]

@Vaperite South Africa

 

[Hooked]

@Vaperite South Africa

@AcE-d-house-cat They probably aren't checking the forum. Phone Vaperite on this number, you might find someone who can assist you. 010 023 2400

 

[Vaperite South Africa]

Hi,

I placed an order with Vape Shop on Monday 28 December 2020. When I called the next day the lady had mentioned "I should receive it by the end of the week".

I am trying to contact Vape Shop Online (Rosebank) but it seems to ring and then go to voicemail. I don't mind the order taking a while to arrive, all I require is an estimated ETA and whether or not I actually will receive all the items I ordered. I am a bit desperate for some of those items that I've ordered so if it can't be fulfilled then I will purchase them elsewhere, I'd just like to know if I'm receiving them or not. Who could I contact to find out the above info?

Any help would be appreciated, thanks in advance.

@Vaperite South Africa

When we purchased Vape Shop we did not purchase their stock or the actual company or their liabilities. Any orders placed for stock on their website prior to 1 January is still their obligation to fulfill. They have indicated to us, as we are getting a lot of queries about online orders paid for but not shipped, that those orders would ship early this week. You can still email them on support@vapeshop.co.za

 

[ace_d_house_cat]

Just an update;

I finally received a response from support@vapeshop.co.za. Id' asked for details; when (estimated) and what will arrive. I received the following response: "your order is being processed we apologize for the delay".

 

[ARYANTO]

Any body got their order yet ?

 

[ace_d_house_cat]

As mentioned in the other thread; I had got hold of one of the directors in the week, she mentioned "we are sorry for the delay but your order will be sorted out by the end of the week". I have given them the benefit of the doubt but unfortunately they have made a commitment and did not stick to it.

I have tried calling said director again this morning but my call was rejected with an "I'll call you back" SMS. I will try her again this afternoon to see what transpires.

 

[Grand Guru]

Maybe you should post the cell number here...

 

[ace_d_house_cat]

Maybe you should post the cell number here...

Holly - 060 694 5632. She is one of the Vape Shop directors.

 

[ace_d_house_cat]

Now I really do not know what to do: Vape Shop do not reply to my emails, the employees and directors don't answer their cellphones and @Vaperite South Africa have mentioned that it isn't their problem.

At this point I'm a bit disappointed at VapeShop for what they've done and how they've handled the situation but more so at Vaperite - I always give businesses the benefit of the doubt when it comes to service, until they prove me wrong. Long story short; VR has shown me that making money is more important than customer service. If they were really interested they would at least try to help their customers and/or VapeShop staff through this issue as it is their company now. Very disappointed that they have a "not my monkeys, not my circus" approach.

 

[Vaperite South Africa]

Let me spell this out very bluntly with no intention to criticise anyone but for the sake of clarity:

Vape Shop contacted us in late November to ask us if we wanted to acquire them as they would otherwise be closing all of their stores and laying off all their staff on 31 December.

After assessing Vape Shop in its entirety, we agreed to acquire the name, the website URL, certain shop locations and most of their staff.

However, we did not acquire any of their stock or their company, Vape Shop Pty Ltd, or any of their liabilities.

The effective date of the transaction was 1 January 2021. Any transaction with Vape Shop Pty Ltd prior to this date was a contract between yourselves and that legal entity.

Vape Shop Pty Ltd are busy processing the last of the orders from their stock clearance sale conducted during December. We have lent them some of their former staff to help them work through the backlog.

I am not sure what is expected from Vaperite when the transaction was conducted with Vape Shop Pty Ltd. You did not pay us, you paid them. You did not buy our stock, you bought theirs.

Anything related to Vape Shop, whether their stores or the website, AFTER 31 December 2020, is Vaperite's responsibility and, as everyone knows, we always step up and correct any issues with Vaperite purchases. The same will apply with any purchases related to the Vape Shop website from 1 January 2021, not before.

We can act as a conduit between Vape Shop Pty Ltd and yourselves, but it is not our responsibility. The owners have committed to us that all orders will be shipped or refunds paid. I am not sure how long this will take but we are putting pressure on them to fulfill their legal contract with all customers who purchased products from them through 31 December 2020.

If anyone is still struggling with any Vape Shop Pty Ltd issues from next week then PM me and I will get you in contact with Holly from Vape Shop Pty Ltd.

 

[vicTor]

I think the guy was just desperate and thought Vaperite could add some pressure to assist, as his own communications were failing

just saying

 

[ace_d_house_cat]

@vicTor exactly this.

But what Vaperite had mentioned in the last line of their post is exactly what I (and I'm sure others that ordered from Vape Shop during this time) wanted to hear - that I would be grateful for some sort of assistance from the company. I'm not here to fight or complain about anyone/company, just wanting some assistance from otherwise expired communication channels.

Thank you for your help @Vaperite South Africa .

 

[ace_d_house_cat]

Update; Got a call from Vape Shop yesterday saying that my order is on it's way and is a complete order! Finally, but happy it's coming!

 

[Grand Guru]

Update; Got a call from Vape Shop yesterday saying that my order is on it's way and is a complete order! Finally, but happy it's coming!

Thanks for the update. We all started to loose hope.

 

[ace_d_house_cat]

Thanks for the update. We all started to loose hope.

They mentioned that they sent most of their orders out yesterday and very few are yet to be packed and sent.

 

[ARYANTO]

Got mine yesterday