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I ordered 20 1100mAh starter kits, 30 coils, 25 liquids (I specified the flavors and nic strengths) and 5 clearomizer. What should I do if its the wrong products or some items wasnt sent?@bjorncoetsee What exactly did you order by the way if you don;t mind me asking? I'm not sure if it's in this thread but looking for it now would be tedious.
nobody threw stones for the most part of this thread. Most thought it was simply lack of knowledge and if YOU would have sorted it out for YOUR customer.... the forumites would have been impressed and thanked you for good service. Read up on it, it happened to other suppliers here. I received in the beginning, on my very first online purchase, outstanding service!@VapeTownZA we carry stock for all our products, Bjorn did not place an order via the website, we came to our own agreement and our own price for this bulk order, and this is a specific scenario, in this particular case the only way we could get te products to him fast was to dropship them, and yes they were initially sent with DHL returned to the warehouse, then shipped with TNT and returned due to a mistake with the address on our part, this caused a delay, I apologize for that, and I understand Bjorns frustration, and the frustrations of this community, but I am no longer going to entertain this stone throwing, if Bjorn needs to contact me he knows how.
nobody threw stones for the most part of this thread. Most thought it was simply lack of knowledge and if YOU would have sorted it out for YOUR customer.... the forumites would have been impressed and thanked you for good service. Read up on it, it happened to other suppliers here. I received in the beginning, on my very first online purchase, outstanding service!@VapeTownZA we carry stock for all our products, Bjorn did not place an order via the website, we came to our own agreement and our own price for this bulk order, and this is a specific scenario, in this particular case the only way we could get te products to him fast was to dropship them, and yes they were initially sent with DHL returned to the warehouse, then shipped with TNT and returned due to a mistake with the address on our part, this caused a delay, I apologize for that, and I understand Bjorns frustration, and the frustrations of this community, but I am no longer going to entertain this stone throwing, if Bjorn needs to contact me he knows how.
@Tom I thought it was sorted, I was only made aware this morning that he had an issue, I made Bjorn aware of the process, the parcel is with customs, I am to pay the fees, once fees are paid, order will be delivered.
@VapeTownZA I am resolving the issue, there is nothing more for me to say at this time.
We contacted u almost EVERY SINGLE day this month, and for the last time im not suppose to find out if there's problems and report it to you! But I did anyway otherwise my package would never ever have arrived. Hopefully its here before next weekI found out from a forum moderator that there was an issue, why could Bjorn not contact me himself so I could have had a chance to fix it?
omg...on the 17th of July you were aware of an issue, therafter, until today, you were not seen here. Closing the eyes and hoping that it goes away? That is bad customer service, especially if it is out on an open forum! What did you expect people to think about that?I found out from a forum moderator that there was an issue, why could Bjorn not contact me himself so I could have had a chance to fix it?
They didn't have my cell number, I had to call them in the first place, and thry didnt call me back, each time I had to try and get hold of them to send me forms, first call I got was this morning after the lady at vapeking helped me out and call them. THAT is YOUR job!!@bjorncoetsee TNT have your contact details, if they call you and there is an issue, you need to make me aware of it!
Viva comrade viva!I think im done replying to u on this forum, and irritating all the other people that tries to help me, I've sent u an whatsapp once again and u havent replied. Im doing nothing from now on. I'll just wait for my package, u contact tnt and get the invoice and sort everything out,i have work to do,cant debate on a foeum with u all day, i want my package by next week (everything included and perfect condition) otherwise I'll do whatever it takes to get my refund.
Will keep everyone updated when I receive my package
@Tom TNT contacted Bjorn as they have his contact details, each time he contacted me and I provided the relevant information, if I was made aware of an issue at customs side, I would contact them myself to resolve it.
omg...on the 17th of July you were aware of an issue, therafter, until today, you were not seen here. Closing the eyes and hoping that it goes away? That is bad customer service, especially if it is out on an open forum! What did you expect people to think about that?
I stated before, and today, you should make things right for YOUR customer, no matter what. And maybe you can get as much as possible cleared from a bad reputation. We are all human and we all make mistakes.... but its the way you handle your mistakes that make us look at you in either good or bad ways
for you running a business sometimes you have to bite the bullet and come out with a financial loss but regain some of your authencity and gain again from future sales.