This is a personal impression and not aimed as an insult, rather constructive criticism.
In general I believe Sir Vape is doing a fantastic job, walk in customers are met with great service from what I've read and heard.
Online orders are also done really well, place order on the website and in 2 days I have my stuff (couriers to blame for the extra day to Cape Town).
My problem lies with response to online queries , I know we are spoiled with email / forum pm's / facebook etc and have come to expect a quick turn around time when reality doesn't always allow for this. However waiting 2 days for a response on a query is a tad long nowadays. I've heard the same from a couple of friends who went through the same as I did in just having to wait to hear anything.
My advice, being in the service industry as well, please send out some form of response just to let the person making the inquiry know that someone is attending to it. If you don't have an answer at the moment, tell us that. It doesn't reflect badly on you to inform a customer that you are awaiting stock, can't get something at that time but could make arrangements for a future date. Anything is better than getting no response at all.
I thank you for the great service on the orders I have received and ask simply that the above be taken into consideration.
In general I believe Sir Vape is doing a fantastic job, walk in customers are met with great service from what I've read and heard.
Online orders are also done really well, place order on the website and in 2 days I have my stuff (couriers to blame for the extra day to Cape Town).
My problem lies with response to online queries , I know we are spoiled with email / forum pm's / facebook etc and have come to expect a quick turn around time when reality doesn't always allow for this. However waiting 2 days for a response on a query is a tad long nowadays. I've heard the same from a couple of friends who went through the same as I did in just having to wait to hear anything.
My advice, being in the service industry as well, please send out some form of response just to let the person making the inquiry know that someone is attending to it. If you don't have an answer at the moment, tell us that. It doesn't reflect badly on you to inform a customer that you are awaiting stock, can't get something at that time but could make arrangements for a future date. Anything is better than getting no response at all.
I thank you for the great service on the orders I have received and ask simply that the above be taken into consideration.