You do make a good point, but I'm not sure retail & online can completely go by the same principles, as there is no petrol involved in the one scenario. I understand what you're saying, but let's use another example: I buy something from Takealot and collect it at their Cape Town depot. It's broken and needs to be returned. They send a courier by my house to pick it up, and everyone's happy (and they did do exactly that, in my case).What if you drove 25km to take advantage of a special at that particular Game store? Like an opening special or something? Let me put it in vape terms. I go to VapeCon and buy an on sale device from a vendor situated in the East Rand. I'm in the West Rand. I've already driven 120km (round trip) to get the device. I get home and the device is dead. I am 40km away from the East Rand. I can spend R3.50 per km AA rates x 40km = R140 plus toll fees plus parking plus losing half my Saturday to take it back to the vendor for return. I'd honestly rather courier it. Or should the vendor send a courier to my house?